customer

Latest News

VIEW ALL

Innovative Ways to Make Visual IVR Work For You

By: Erik Linask    6/24/2019

Visual IVR merges IVR with digital technology, bringing it to smartphone and other digital device screens to give customers a user-friendly and easy-t…

Read More

County Council Selects Verint to Improve Engagement

By: Maurice Nagle    6/20/2019

The Hertfordshire County Council recently announced the selection of Verint's government and public sector portfolio, making the management of governm…

Read More

DVSAnalytics Announces Salesforce Integration

By: Maurice Nagle    6/18/2019

DVSAnalytics announced an advanced Salesforce integration for the Encore Workforce Optimization (WFO). The quality management and WFO firm is engineer…

Read More

Constant Contact Leverages Glance Networks' Visual Engagement to Transform Service Centers into a Revenue Centers

By: Erik Linask    6/18/2019

Constant Contact increased its contact center efficiency, productivity, customer satisfaction, and revenue thanks to Glance Networks solution.

Read More

Tips for the 'Nesting' Stage of Call Center Agents

By: Tracey E. Schelmetic    6/18/2019

What is "nesting?" Nesting, sometimes known as the transition stage, is the point at which new call center hires are finished with their classroom tra…

Read More

Creating Custom IVR Applications for Your Contact Center

By: Erik Linask    6/17/2019

When most people think "IVR," they think of the basic inbound IVR systems that, frankly, don't do the modern IVR justice. Today's IVR systems can do m…

Read More

Finance Industry Banking on AI to Improve the Customer Experience

By: Laura Stotler    6/13/2019

The use of AI and automation is on the rise in the banking, financial services and insurance sectors. Financial customer service is an ideal fit for a…

Read More

Motivation and Rewards Are Essential to a High Functioning Workforce

By: Tracey E. Schelmetic    6/13/2019

While there are many moving parts to properly managing a workforce, it's the soft skills - the ability to understand and motivate people - that often …

Read More

CallCabinet, Call Journey Unveil Contact Center Solution

By: Maurice Nagle    6/12/2019

CallCabinet announced a new partnership with Call Journey to introduce conversation analytics to an already robust call recording solution.

Read More