Latest News


Vonage Says CX Cloud For All

By: Maurice Nagle    6/19/2018

This week, Vonage expanded its contact center presence, making Vonage CX One Cloud available to organizations leveraging Vonage Business Cloud - the c…

Read More

Reports Address AI Adoption, Best Practices

By: Paula Bernier    6/19/2018

AI is ideal for helping with simple things like password resets. That can quickly add up to significant cost savings, it says, and work as proof point…

Read More

How digital customer service revolutionized the beauty industry

By: Special Guest    6/19/2018

The beauty industry isn't often associated with the latest technological advancements in customer service, but this has been steadily changing in rece…

Read More

Compelling Business Benefits of Enterprise IT Integration

By: Special Guest    6/18/2018

Enterprises today face struggle with distinct types of IT integration challenges. They deal with static applications, cloud applications, etc. The tri…

Read More

AI Helps With Customer Service

By: Paula Bernier    6/13/2018

Customer service and AI are a match made in heaven.

Read More

Comm100 Launches AI Chatbot, Expands N.Am. Effort

By: Paula Bernier    6/13/2018

Comm100's new chatbot employs AI and natural language processing (text-based, not audio) to understand and respond to customer intents without being p…

Read More

A Beginner's Guide to Open Access Automation Software

By: Special Guest    6/13/2018

What does Open Automation Software do? The question is more what it doesn't do. When it comes to industry automation, the OAS product lines allow for …

Read More

Monet Unveils New WFO Software

By: Paula Bernier    6/12/2018

Monet Software has released a new version of its workforce optimization suite.

Read More

Real Customers, Artificial Intelligence: Transforming the Digital Support Experience

By: Special Guest    6/11/2018

The rise of the digital enterprise and on-demand economy has borne a new wave of B2B customer - one that must become agile to remain competitive. And …

Read More

Deskforce Brings Voice to Zoho CRM

By: Paula Bernier    6/11/2018

Deskforce and Zoho have come together to deliver a new integrated solution called the Deskforce Extension for Zoho. Available now in the Zoho Marketpl…

Read More