CustomerZone360 Contributors

Michelle Amodio


Michelle Amodio is a TMCnet contributor. She has written about companies and groups in several industries, but her main focus is on the technology sector. She holds a bachelor's degree in Writing from Endicott College and currently works in marketing, journalism, and public relations as a freelancer.


Latest Articles

Is the Customer Always Right? 05/12/2016
Not All Help Desks Are Created Equal 04/07/2016
Customer Support: Breaking Down B2B Versus B2C 02/05/2016
Want to Retain Customers? Show Some Empathy 02/04/2016
Customer Retention Cheaper Than Customer Acquisition, Companies Say 01/13/2016
Online Reviews Sway Business Software Purchasing Decisions 10/22/2015
Finding: Technology Solutions Increase Sales By 43 Percent 06/25/2015
Customer Service Software Trends: Who Is Buying and Who Is Not? 06/19/2015
Engaging Your Salesforce Means Business Booms 05/28/2015
Sell Better with These Helpful Hints 04/30/2015
Sales Group Nabs Major Sponsorship, Makes Training for Inside Sales Possible 04/10/2015
Trase Miller Taps Aspect Software Solutions for Cloud Customer Service 03/06/2015
Salesforce's Impressive Quarter Highlights Popularity of Customer Support Software 03/06/2015
Successful Sales Come From More Than Just Good Tools 03/05/2015
Why Small Businesses Want and Need Customer Support Software 02/20/2015
Sales 101: Effectively Marketing as an SMB 02/05/2015
Customer Service Winning: Make it Easy for Customers to Do Business with You 01/29/2015
Go Beyond Phone Calls for Sales Success 01/22/2015
Caveat: Don't Let Sales Tools Replace the Human Element 01/16/2015
Survey: Automated Patient Follow-Up Calls Cheaper Than Humans 12/18/2014
Why SaaS is the Future of Customer Support Software 12/12/2014
What the TCPA Means For Refill-Prescription Calls with HIPAA 12/11/2014
Blogging for Sales? Here's How It Can Work 12/11/2014
Balancing Customer Self-Service Options 12/04/2014
Monet WFO Live Receives Accolades for Exceptional Customer Experience 11/19/2014
When the Customer Experience is Overwhelming 11/14/2014
Workforce Recovery After Downturn Brings Familiar Problems 11/11/2014
Pollsters: IVR Polling Becoming a Challenge 11/03/2014
Customer Support Software Tools Offer the Best Customer Experience 10/30/2014
Customer Support Software Should Actually Be About the Customer 10/23/2014
Why Social Media Automation is Bad for Your Customer Service 10/23/2014
Don't Let Sales Opportunities Slip By You 10/16/2014
Young Call Center Workers Encouraged To Finish Studies 10/08/2014
Why A Public Knowledge Base is a Good Idea for Customer Support 10/08/2014
Poor Service Over the Phone Means Lost Customers 09/26/2014
Good Customer Experience Starts with the Employee 09/26/2014
Study: Consumer Confidence Needs More in Banking Sector 09/26/2014
The Rule to Successful Lead Generation? Break the Rules 09/26/2014
Developing an Effective Lead-Qualification Process 09/18/2014
Intra-day WFM Enables Real-time Decision Making 08/28/2014
Lead Generation: How Have You Grown Up? 08/20/2014
Reach Faster Speeds with Customer Service Software 08/08/2014
Customer Service Software Gives Heartland ECSI an Assist 07/31/2014
Using a 'Sales-First' Strategy Encompasses All That Makes a Successful Business 07/29/2014
What You Don't Know About Self-Service Could Hurt You 07/18/2014
Customer Loyalty: The Never-Ending Quest 07/17/2014