customer

CustomerZone360 NEWS

CustomerZone360 Home

TeleTech Acquires Atelka, a Canadian BPO Provider

By Casey Houser November 14, 2016

Atelka, a business process outsourcing (BPO) provider in Canada, uses a force of nearly 3,000 employees to offer customer contact support for its enterprise clients throughout four Canadian provinces, including Atelka’s home of Quebec.


TeleTech, a global service provider that also focuses on BPO, announced this past week that it has closed its acquisition of Atelka and added that company’s capabilities to its own Customer Management Services division. Kenneth Tuchman, the CEO of TeleTech, commented in his company’s announcement about how this joining of forces allows TeleTech to better serve customers in several regions of Canada.

“Our acquisition of Atelka is part of our strategy to bring our holistic customer engagement platform to key geographies,” Tuchman began.

“With Atelka’s strong management team, outstanding employees, and several long-standing client relationships, we now have a solid foundation for growth in the important Canadian market,” he continued.

Likewise, Atelka CEO Tom Loberto said this acquisition is beneficial for his company because of the resources it will receive from his new parent company. Atelka will now have access to the full TeleTech line of services, which Loberto indicated will make a welcome addition to those Atelka already serves its large number of corporate clients.

Though Atelka has not made TMC news much in the past, it has seen its share of notable partnerships that made headlines. On the other hand, one can see TeleTech as a dominant figure in the BPO market through its own strategic partnerships and industry awards. This year alone, TeleTech has also seen its placement as a “Leader” in a Gartner Magic Quadrant study and the dispersion of its own study that tried to capture “moments of ‘wow’” to link positive customer experiences with company loyalty.

This latest pairing seems to speak volumes about TeleTech’s intentions to solidify its own position as a global service provider. Meanwhile, it also shows how a smaller company, Atelka, can offer value to a larger competitor by being a strong player in its own regional market.




Edited by Alicia Young

Contributing Writer

SHARE THIS ARTICLE
Related Articles

Does Your Partner Measure Productivity by Outcome or Output?

By: Special Guest    11/3/2017

The right partner will provide you with guidance and EXPERTISE, and not just a subscription for contact center "as a service." The right partner will …

Read More

How Customer Journey Mapping Fosters Cross-Functional Collaboration

By: Amy Downs    10/30/2017

Customers know when there is misalignment between various departments. When the right hand isn't talking to the left, it's apparent and it's the prima…

Read More

CUSTOMER Magazine Announces Winners of the 2017 Contact Center Excellence Award

By: TMCnet News    10/5/2017

TMCannounced the winners of its 12th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

Read More

CUSTOMER Magazine Announces Call for Entries: 2017 Workforce Optimization Excellence Awards

By: TMC    9/27/2017

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that its flagship publicatio…

Read More

Customer Loyalty Program - Can you Engage Customers with Custom Tokens?

By: Special Guest    9/6/2017

Nearly every type of business offers a customer reward program to its customers for their support and engagement. The reason behind customer loyalty p…

Read More