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Adding Accuracy to the Contact Center: Very NICE

By: Maurice Nagle    5/10/2019

The contact center requires precision and accuracy in its processes, but like a golfer taking an approach shot it's not always so easy to stick it clo…

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On-Premise vs Cloud-Based: Which System Is Best for You

By: Special Guest    4/26/2019

Companies use different kinds of systems to manage their data and processes efficiently. Take for instance a sports club, which could use sports club …

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Would You Know if Your Enterprise Content Management Wasn't GDPR-Compliant?

By: Special Guest    4/12/2019

ECM refers to the combination of methodologies, strategies or software tools used to gather, manage, store, preserve, and deliver the information that…

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Top 4 Tips to Improve Customer Service Experience

By: Special Guest    4/11/2019

There's no denying how crucial the customer service experience is to business success. After all, as consumers ourselves, we often base our decisions …

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The Future of CX: Personalized, Immersive Friendly and Very, Very Smart

By: Special Guest    4/10/2019

Customer Experience (CX) is becoming a great priority for Communications Services Providers (CSPs), also known by some as "telcos" and, earlier this m…

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How to relate to your customers by educating them about new technologies on the example of VPNs

By: Special Guest    4/8/2019

Marketing approaches have evolved a lot during the last decades becoming more human-centered and empathetic, but also more subtle and sophisticated. T…

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Avoid Contact Center Catastrophes with Cloud Technology

By: Erik Linask    4/4/2019

Neither contact centers nor the customers they support have to suffer due to the complexities of managing solutions. Increasingly, businesses are movi…

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Fill Onboarding 'Potholes' to Transform Customer Journeys

By: Special Guest    4/2/2019

In an age of "click and get it done," customers are conditioned to expect business interactions to be simple, speedy and convenient. Applying for a cr…

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How electronic visas are changing the way we travel

By: Special Guest    3/27/2019

Electronic visas have been around for quite some time now, but it seems that they boomed in the past few years. More and more countries adopt the elec…

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Changing the Corporate Culture with Cloud Computing

By: Special Guest    3/19/2019

All organisations have their unique corporate culture that helps it navigate the different organisational functions. Every aspect from decision making…

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Recipients of the 2019 CUSTOMER Products of the Year Award Announced

By: TMC    3/19/2019

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2019 CUST…

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Mavatar Technologies Joins Sharp Electronic To Bring mCart Shop-able Walls To The Masses

By: CustomerZone360 Staff    3/14/2019

Omnichannel commerce company Mavatar joins electronics manufacturer Sharp's Strategic Technology Alliance Resource (STAR). Mavatar will use its flagsh…

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Why Product Education Is Important When Training Sales People

By: Special Guest    3/11/2019

Sales can be equally challenging and rewarding for your team, but without the proper education on the company's products and services, your team will …

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KMS vs CMS: What Are the Differences

By: Special Guest    3/6/2019

Every business today must place a great emphasis on constantly searching for an edge. The competition is so fast and broad that one moment's rest can …

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Effective Contact Center Operations Begins with Analytics

By: Erik Linask    2/28/2019

Managing contact center performance effectively begins with data. Combining the right data with the right analytics tools ensures everyone has the inf…

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There's a Better Way to Use NPS

By: Maurice Nagle    2/28/2019

As a business, you may know your Net Promoter ScoreĀ®, but true growth comes from increasing that score. Do you know how to improve your score? Do you …

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CXaaS as the Cloud Takes 0n More and More Contact Center Communications

By: Arti Loftus    2/26/2019

The impact of cloud on contact center operations continues to grow, even as the industry is well into its second decade of leveraging cloud for everyt…

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Using AI to Deliver Customer Care in a Digital World

By: Erik Linask    2/25/2019

businesses that deliver a high level of digital customer service are seen favorably by customers, making it imperative that companies have solid digit…

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Why Cloud is the Path to Modernizing Your Contact Center

By: Erik Linask    2/20/2019

The need to transform contact centers and meet customers on their terms is precisely why so many mid-market businesses are moving to cloud contact cen…

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5 Ways to Ensure Your Business is One Step Ahead of Your Competitors

By: Special Guest    2/18/2019

The success of all companies involves their ability to stay one step ahead of their competition. By improving your market position, you're more likely…

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