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Crnogorski Telekom Adopts Amdocs BSS

By: Casey Houser    2/5/2016

Crnogorski Telekom, the largest telecom in Montenegro, provides consumers and businesses with fixed and mobile phone service along with Internet and I…

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Gartner Names Atento a Leader in Customer Management Contact Center BPO

By: Rory Lidstone    2/4/2016

The same report also names Atento as the company with the highest execution ability among those analyzed in Gartner's market research. Atento CEO Alej…

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Avtex Extends CRM Reach with Webfortis Acquisition

By: Rory Lidstone    2/2/2016

Avtex has extended its customer relationship management (CRM) strategy this week through the acquisition of Webfortis, a Microsoft Dynamics CRM provid…

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Business Case for Service Providers to Offer CCaaS - Contact Center in the Cloud

By: Special Guest    2/2/2016

Service providers are ideally positioned to offer Contact Center-as-a Service (CCaaS) by having the core infrastructure, network and operational abili…

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5 Ways to Engage Your Employees in the Digital Workplace

By: Special Guest    1/26/2016

When companies rely on old-fashioned one-way, top-down internal communication methods, it prevents employees from participating in the company culture…

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Artificial Solutions Helps Shell Bridge Language Gaps

By: Steve Anderson    1/20/2016

When running a worldwide firm, one of the biggest problems that organizations face is the lack of a common language. Interpreters have helped on this …

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The First Step to Increasing Customer Loyalty: Adopt a Metric the Whole Company Can Rally Behind

By: Amy Downs    1/18/2016

When I took on the newly created role of Chief Customer Success & Happiness Officer at Lifesize, only one thing was clear: customers needed to be at t…

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5 Predictions for the Future of Customer Service (Or at Least for 2016)

By: Special Guest    1/15/2016

There is no denying it. The impact of customer service on how customers perceive and interact with brands is paramount. In a time when so many compani…

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Real-Time Customer Care is Essential in 2016

By: Stefania Viscusi    1/13/2016

A dynamic change has happened in customer support over the last year or two with buyers dictating how and when companies should deliver care. Thanks t…

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Recipients of the 2016 CUSTOMER Product of the Year Award Announced

By: TMC    1/11/2016

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2016 CUST…

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Fathom Voice CEO Shares 2016 CRM Predictions

By: Stefania Viscusi    1/5/2016

CRM has been an important focus for companies for a while now. As we enter a new year, talk about 'what's next' in the quest to achieve ultimate custo…

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The Voice of Your Business

By: Mark Bedard    1/5/2016

Your voice says a lot about you. It conveys emotion, personality, and style. When it comes to your business phone system, the voice carries even great…

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Application for the 2016 Top 50 Contact Center Outsourcing Awards Now Open

By: CustomerZone360 News    12/22/2015

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that applications are now be…

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TMC Announces Call for Entries for the 2016 MVP Quality Award

By: CustomerZone360 News    12/21/2015

Norwalk, CT, December 21, 2015 - TMC, a global, integrated media company helping clients build communities in print, in person and online, announced t…

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Cision Plans Purchase of PR Newswire

By: Steve Anderson    12/21/2015

Cision has announced a new agreement to purchase PR Newswire, a company well-known for publishing reams of press releases daily. The move is set to tu…

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Culture Matters: Making Customer Obsession Central to a Values-Driven Workforce

By: Amy Downs    12/15/2015

The foundation for creating happy customers is having a culture that supports happy employees. Corporate culture is the starting point for great custo…

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Gemalto Global Survey Reveals Impact of Data Breaches on Customer Loyalty

By: Peter Bernstein    12/14/2015

All around the world, brands have tried to quantify the threat of a publicized data breach. As a result, C-level executives have had to decide how muc…

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5 Tips on Prepping Your Call Center for the Holiday Season

By: Special Guest    12/10/2015

The holiday season is here. Along with all the merry making, it also brings with itself lots of business opportunities. Call centers especially find t…

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Customer Care Initiatives Drive Demand for Big Data

By: Steve Anderson    12/9/2015

A new study from Guavus shows how deep the demand for data runs, with 87 percent of respondents in a global survey implementing big data analytics str…

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Why Customer Service is an Investment, Not an Expense

By: Special Guest    11/24/2015

It is hard to overstate the value of excellent customer service. According to a 2015 U.S. State of Multichannel Customer Service Report, 98 percent of…

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