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Latest from CustomerZone360

Dealing with Small Business Cash Flow Problems

Anyone that runs a small business will know that while this is something that can be hugely rewardin…

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Brands May Like Bots, But Consumers Still Crave Human Contact

Today, Voxpro - powered by TELUS International, a Customer Experience consulting and innovation comp…

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Using Technology to Help Contact Center Agents Stay Motivated

In this day and age, technology plays a role in nearly everything we do. That holds doubly true at w…

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Shedding New Light on Customer Experience

In the "old world" of customer service, live agents reached by toll-free numbers could only handle o…

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Dealing with Small Business Cash Flow Problems

By: Special Guest     11/15/2018

Anyone that runs a small business will know that while this is something that can be hugely rewarding, it can also be rife with challenges. One of the key issues that affect many smaller businesses is money issues, with cash flow often causing proble…

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Brands May Like Bots, But Consumers Still Crave Human Contact

By: Cynthia S. Artin     11/14/2018

Today, Voxpro - powered by TELUS International, a Customer Experience consulting and innovation company, part of Canada-based TELUS International, a global business process outsourcing (BPO) provider, released a new survey that challenges much of the…

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Using Technology to Help Contact Center Agents Stay Motivated

By: Special Guest     11/9/2018

In this day and age, technology plays a role in nearly everything we do. That holds doubly true at work where we're surrounded by phones, computers, printers and a whole slew of software to help us use them.

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Shedding New Light on Customer Experience

By: Cynthia S. Artin     11/6/2018

In the "old world" of customer service, live agents reached by toll-free numbers could only handle one conversation at a time. And while self-service and bots have relieved this burden, there is still room for dramatic improvement by developing holis…

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Too Good to Be True, Too Wrong to Go Unreported: Beware This Gift Card Scam

By: Cynthia S. Artin     10/29/2018

October is National Cybersecurity Awareness Month, topped off by Halloween, and this year some criminal individual or ring is masquerading as Warren Patterson, head of HR for a mystery shopper company trolling LinkedIn for innocents.

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AgilOne CEO Discusses CDPs, AI, Intelligent Amplification

By: Paula Bernier     10/26/2018

AI-based CDP pioneer Omer Artun of AgilOne talks with The Future of Work Expo organizer Paula Bernier of TMC.

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CUSTOMER Magazine Announces Winners of the 2018 Contact Center Excellence Award

By: NFVZone News     10/1/2018

TMC announced the winners of its 13th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

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Avoid These 5 Pitfalls When Using Technology to Deliver a Great B2B Customer ExperienceRobert C. Johnson

By: Special Guest     9/28/2018

When new technologies emerge and generate a lot of buzz, it's tempting to embrace them, but it's important to assess their utility in delivering a great customer experience.

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4 CRM mistakes that need to be conquered in your business

By: Special Guest     9/21/2018

For some businesses, it's something of a last thought. However, for those that really want to go the extra mile for their customers, investing in a solid customer relationship management platform is absolutely essential.

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How to make customers love your next conference stall

By: Special Guest     9/21/2018

They are not going to work for every business out there, but some absolutely rely on the advantages that conferences bring to the table.

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CUSTOMER Magazine Announces Winners of the 2018 CRM Excellence Award

By: NFVZone News     8/13/2018

TMC announced the winners of their 19th Annual CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

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4 Reasons Your Amazon Affiliate Store Isn't Making Money

By: Special Guest     8/10/2018

If you have an affiliate store with Amazon and you aren't making any money, we understand the frustration. You've put in hours of work building your site, curating products, organizing and then driving traffic. Even though you have done all of those …

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7 Tips for Outsourcing Your Human Resources Department

By: Special Guest     8/7/2018

When your business starts growing and you need to hire additional talent, this is an exciting time. With more people working in your company, there is more to think about. Every person is different and if you aren't well versed in human resources, yo…

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How To Use Clever Campaign Reporting And Preference Centers To Help Your Business Thrive

By: Special Guest     8/2/2018

When running a marketing campaign, it's indeed important to deliver your message the right way. That way, you will not only be sure of a future conversion, but even more, benefits will be bestowed upon you

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Why Customer Service Should Matter in Your Life

By: Special Guest     7/19/2018

There are a lot of things out there that matter for businesses, but it's also important to think about what matters for us as consumers. When we go shopping or we buy products and services, there are a lot of things we look for. It is important to ge…

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