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Latest from CustomerZone360

Adding Accuracy to the Contact Center: Very NICE

The contact center requires precision and accuracy in its processes, but like a golfer taking an app…

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On-Premise vs Cloud-Based: Which System Is Best for You

Companies use different kinds of systems to manage their data and processes efficiently. Take for in…

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Would You Know if Your Enterprise Content Management Wasn't GDPR-Compliant?

ECM refers to the combination of methodologies, strategies or software tools used to gather, manage,…

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Top 4 Tips to Improve Customer Service Experience

There's no denying how crucial the customer service experience is to business success. After all, as…

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Adding Accuracy to the Contact Center: Very NICE

By: Maurice Nagle     5/10/2019

The contact center requires precision and accuracy in its processes, but like a golfer taking an approach shot it's not always so easy to stick it close. There are myriad contact center solutions, but not all are created equal. While the customer cer…

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On-Premise vs Cloud-Based: Which System Is Best for You

By: Special Guest     4/26/2019

Companies use different kinds of systems to manage their data and processes efficiently. Take for instance a sports club, which could use sports club membership software that will make the management of their students' and coaches' files easier. This…

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Would You Know if Your Enterprise Content Management Wasn't GDPR-Compliant?

By: Special Guest     4/12/2019

ECM refers to the combination of methodologies, strategies or software tools used to gather, manage, store, preserve, and deliver the information that supports the key processes of an organization.

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Top 4 Tips to Improve Customer Service Experience

By: Special Guest     4/11/2019

There's no denying how crucial the customer service experience is to business success. After all, as consumers ourselves, we often base our decisions on which brand to opt for on how well-accommodating a company is to our needs rather than just the p…

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The Future of CX: Personalized, Immersive Friendly and Very, Very Smart

By: Special Guest     4/10/2019

Customer Experience (CX) is becoming a great priority for Communications Services Providers (CSPs), also known by some as "telcos" and, earlier this month, CX Network issued a fascinating report sharing specific data about how companies in the always…

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How to relate to your customers by educating them about new technologies on the example of VPNs

By: Special Guest     4/8/2019

Marketing approaches have evolved a lot during the last decades becoming more human-centered and empathetic, but also more subtle and sophisticated. This is mainly due to a maturation but in part, due to the nature of online interaction. Companies an…

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Avoid Contact Center Catastrophes with Cloud Technology

By: Erik Linask     4/4/2019

Neither contact centers nor the customers they support have to suffer due to the complexities of managing solutions. Increasingly, businesses are moving their contact center technology to the cloud to simplify IT demands while increasing business agi…

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Fill Onboarding 'Potholes' to Transform Customer Journeys

By: Special Guest     4/2/2019

In an age of "click and get it done," customers are conditioned to expect business interactions to be simple, speedy and convenient. Applying for a credit card, for example, should be as seamless as snapping and sharing a photo from a smartphone. But…

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How electronic visas are changing the way we travel

By: Special Guest     3/27/2019

Electronic visas have been around for quite some time now, but it seems that they boomed in the past few years. More and more countries adopt the electronic visa system, and most of the times it is a means of boosting a country's tourism. Needless to…

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Changing the Corporate Culture with Cloud Computing

By: Special Guest     3/19/2019

All organisations have their unique corporate culture that helps it navigate the different organisational functions. Every aspect from decision making to innovation is influenced by corporate culture. This culture is developed and refined based on th…

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Recipients of the 2019 CUSTOMER Products of the Year Award Announced

By: TMC     3/19/2019

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2019 CUSTOMER Products of the Year Award, presented by CUSTOMER magazine.

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Mavatar Technologies Joins Sharp Electronic To Bring mCart Shop-able Walls To The Masses

By: NFVZone Staff     3/14/2019

Omnichannel commerce company Mavatar joins electronics manufacturer Sharp's Strategic Technology Alliance Resource (STAR). Mavatar will use its flagship product mCart on Sharp interactive displays to create mCart Shop-able Walls.

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Why Product Education Is Important When Training Sales People

By: Special Guest     3/11/2019

Sales can be equally challenging and rewarding for your team, but without the proper education on the company's products and services, your team will likely experience a drop in sales numbers. Your sales team are the "experts" of the company's produc…

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KMS vs CMS: What Are the Differences

By: Special Guest     3/6/2019

Every business today must place a great emphasis on constantly searching for an edge. The competition is so fast and broad that one moment's rest can mean that your company slips behind and never has the ability to catch up. Every key area of the bus…

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Effective Contact Center Operations Begins with Analytics

By: Erik Linask     2/28/2019

Managing contact center performance effectively begins with data. Combining the right data with the right analytics tools ensures everyone has the information they need.

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