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Latest from CustomerZone360

What's the Deal with Customer Segmentation?

In a highly competitive market, it is critical for a marketer to know who the right person is for se…

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How One Company Mastered Omnichannel Consumer Care

To maintain a strong connection with consumers through active engagement and service, Dorel Juvenile…

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Winning Factors for B2B Customer Experiences - Speed, Personalization and Specialization

No matter who your customers are, buyers of all shapes and sizes have the same general customer serv…

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Chasing Elusive Excellence in Customer Service: Why, and How to Get There

Every company claims to be fixated on customer service, and yet data reveals that most brands are do…

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What's the Deal with Customer Segmentation?

By: Special Guest     3/15/2018

In a highly competitive market, it is critical for a marketer to know who the right person is for sending information about their latest marketing campaign. It is not simply looking for any existing customer, but the customer who would be most likely…

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How One Company Mastered Omnichannel Consumer Care

By: Special Guest     3/14/2018

To maintain a strong connection with consumers through active engagement and service, Dorel Juvenile added various communication channels to its overarching consumer service strategy. This allowed issues to be reported from different portals such as …

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Winning Factors for B2B Customer Experiences - Speed, Personalization and Specialization

By: Special Guest     3/13/2018

No matter who your customers are, buyers of all shapes and sizes have the same general customer service wish list. They want products and services to function as advertised, and expedient resolution of issues.

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Chasing Elusive Excellence in Customer Service: Why, and How to Get There

By: Special Guest     2/27/2018

Every company claims to be fixated on customer service, and yet data reveals that most brands are doing a terrible job when it comes to treating its customers well. According to Forrester's 2016 US Customer Experience (CX) Index Report, consumers sai…

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Showpad Aims to Bridge the Gap Between Sales & Marketing

By: Paula Bernier     2/23/2018

Sales enablement is a popular software product category these days. Aragon Research has estimated the U.S. sales engagement market is worth $780 million. And the firm thinks it will exceed $5 billion by 2021.

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Recipients of the 2018 CUSTOMER Products of the Year Award Announced

By: TMC     2/22/2018

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2018 CUSTOMER Products of the Year Award, presented by CUSTOMER magazine.

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Retail Disruptor Mavatar Participates in The Blockchain Event

By: Gerald Baldino     2/20/2018

Last Thursday, the cryptocurrency community gathered in Ft. Lauderdale for The Blockchain Event, a two-day conference collocated alongside ITEXPO designed to spread education and awareness about the benefits of distributed ledger technologies.

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Amadeus: Delivering an Exceptional Customer Experience

By: Special Guest     2/13/2018

The hospitality division of Amadeus delivers next generation business solutions based on open, cloud technology for hospitality organizations and offers them as software as a service.

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A Sentimental Journey: Unified Office and Customer Sentiment Analysis at ITExpo

By: Cynthia S. Artin     2/13/2018

TCNIQ uses AI and data mining to detect and analyze sentiment and keywords in recorded phone calls.

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How Amazon is Changing Brick-and-Mortar Retail

By: Gerald Baldino     2/7/2018

Amazon Go is a major advancement, as customers don't even need to scan items or even take out a phone. The store's sensors communicate with the Amazon Go app, and automatically charge customers when they leave the store.

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Are You a Hugger or Handshaker? The Answer Will Determine Your Sales Success

By: Special Guest     1/30/2018

I greet the people I care about with a hug. It doesn't matter if it is my wife, my friend, my co-worker, or my customer. A hug communicates something I want them to understand: I care about them.

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Telecommunications 2020: How Enterprises Will Get a B2C Like Customer Experience

By: Special Guest     1/11/2018

Customer experience as a business driver dates to the age of brick and mortar stores where a poor in-store experience resulted in customers shying away from buying a product from that store.

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TMC Announces Winners of the 2017 CUSTOMER Magazine TMC Labs Innovation Award

By: TMC     11/29/2017

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced the winners of the 2017 TMC Labs Innovation Award, presented by TMC's CUSTOMER Magazine.

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Does Your Partner Measure Productivity by Outcome or Output?

By: Special Guest     11/3/2017

The right partner will provide you with guidance and EXPERTISE, and not just a subscription for contact center "as a service." The right partner will understand what you need to get executive buy-in, and will go "all-in" to help your company succeed.

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How Customer Journey Mapping Fosters Cross-Functional Collaboration

By: Amy Downs     10/30/2017

Customers know when there is misalignment between various departments. When the right hand isn't talking to the left, it's apparent and it's the primary reason siloed organizations run into so many issues when serving their customers.

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