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Latest from CustomerZone360

Trisys is SMB Answer for Call Recording

Just Google it isn't always the answer. Anybody can buy anything on the internet today, but there is…

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CUSTOMER Magazine Announces Winners of the 2019 Contact Center Technology Award

TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its pre…

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The Next Generation of Speech Analytics

In this conversation with Jim Noble, President and CEO of Noble Systems, and Nancy Jamison, Principa…

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CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners

CoreDial has launched a formal partner certification program for its private-label hosted CoreNexa C…

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Trisys is SMB Answer for Call Recording

By: Maurice Nagle     9/10/2019

Just Google it isn't always the answer. Anybody can buy anything on the internet today, but there is something to be said for speaking with another human being, communicating wants and needs, and actually having them met. Call recording, call account…

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CUSTOMER Magazine Announces Winners of the 2019 Contact Center Technology Award

By: NFVZone News     9/10/2019

TMC announced the winners of their 14th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

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The Next Generation of Speech Analytics

By: Special Guest     9/6/2019

In this conversation with Jim Noble, President and CEO of Noble Systems, and Nancy Jamison, Principal Analyst at Frost & Sullivan, we learn about the growing influence of speech analytics.

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CoreDial Launches Certification Program to Drive Contact Center Opportunity for Partners

By: Erik Linask     8/27/2019

CoreDial has launched a formal partner certification program for its private-label hosted CoreNexa Contact Center platform.

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Perfecting Customer Experience

By: Special Guest     8/19/2019

Customer Experience is all the rage, but so much of it is focused on the initial stage of the customer journey. This front-loaded approach to CX virtually ignores the latter stages until customer issues get out of control.

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Why Gamification is a Game-Changer for Call Centers

By: Special Guest     8/16/2019

In this conversation with Nancy Jamison and Jim Noble, we learn a few of the things that help Noble stand out from the crowd with its gamification platform for call centers.

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Online Gamblers Join the Virtual Reality Gaming Revolution

By: Special Guest     8/14/2019

Much in the same way Virtual Reality (VR) changed the recreational gaming industry, the adult gambling industry is poised to go through the same revolution. Unlike the years when Wii, PlayStation and other gaming systems went through the VR testing a…

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Edify Labs Revolutionizes the Contact Center

By: Rich Tehrani     8/12/2019

Edify Labs has taken the complexity of the contact center and smashed it with a rock, and then took the rock and broke apart the way we used to pay for contact center solutions.

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Contact Centers Excel in Times of Crisis, Driving New Innovations in Customer Experience

By: Special Guest     8/8/2019

Given the effectiveness of customer self-service, chatbots, and the growing field of Robotic Process Automation (RPA), live human support is becoming increasingly focused on high-impact, high-value conversations, generally triggered by a problem enco…

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Five9's Continued Success Shows Cloud and AI are the Future of Work

By: Erik Linask     8/1/2019

Five9 announced increases in quarterly revenues, driven by its enterprise business and continued migration of contact centers to the cloud.

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Reducing Customer Level of Effort by Automating Capture of Outcomes and Insights

By: Special Guest     7/22/2019

One of the key pillars in assessing the effectiveness of customer service, and the quality of each customer's experience, is to reduce the effort required to reach an agent, and get a question answered or issue resolved.

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What AI Can and Cannot Do for CX: The Next Generation Balancing Act of Data and Humans

By: Special Guest     7/10/2019

Gartner's Hype Cycle traditionally shares the "peak of inflated expectations" and the "trough of disillusionment" that precede the "plateau of productivity" represented by disruptive technologies, and while CX is a discipline, not a technology, the e…

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Cloud or On-Premises Contact Center: It's Your Choice

By: Special Guest     7/3/2019

Frost & Sullivan's Nancy Jamison speaks with Noble Systems CEO Jim Noble about the single-code base that allows customers to easily move their contact centers between on-premises and cloud.

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CUSTOMER Magazine Announces Winners of the 2019 CRM Excellence Award

By: NFVZone News     6/20/2019

TMC announced the winners of its 20th Anniversary CRM Excellence Award.

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Constant Contact Leverages Glance Networks' Visual Engagement to Transform Service Centers into a Revenue Centers

By: Erik Linask     6/18/2019

Constant Contact increased its contact center efficiency, productivity, customer satisfaction, and revenue thanks to Glance Networks solution.

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