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Latest from CustomerZone360

FedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government

Calabrio GovSuite helps enrich and understand human interactions, which better equips contact center…

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Blue skies and smooth sailing: Resolving the top five challenges in traveler support with AI

Join Language I/O experts live and learn about the latest AI solutions powering up customer support …

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AudioCodes Adds Omnichannel Capabilities to Voca CIC

Communications software company AudioCodes has announced that its Voca Conversational Interaction Ce…

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Talkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications

Contact center solutions provider Talkdesk recently introduced Talkdesk Autopilot for Healthcare (th…

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FedRAMP-Approved Calabrio GovSuite Modernizes Contact Centers for US Government

By: Greg Tavarez     3/18/2024

Calabrio GovSuite helps enrich and understand human interactions, which better equips contact centers to quickly adapt to evolving citizen demands.

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Blue skies and smooth sailing: Resolving the top five challenges in traveler support with AI

By: NFVZone Staff     3/18/2024

Join Language I/O experts live and learn about the latest AI solutions powering up customer support in the travel industry.

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AudioCodes Adds Omnichannel Capabilities to Voca CIC

By: Tracey E. Schelmetic     3/15/2024

Communications software company AudioCodes has announced that its Voca Conversational Interaction Center (Voca CIC) is now an omnichannel contact center for Microsoft Teams, adding email and webchat to the existing voice experience.

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Talkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications

By: Tracey E. Schelmetic     3/15/2024

Contact center solutions provider Talkdesk recently introduced Talkdesk Autopilot for Healthcare (the next generation of the company's virtual agent technology), specifically tuned for healthcare use cases and powered by generative artificial intelli…

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Managed Cloud Services Company InterVision Adds CCaaS to its Platform

By: Tracey E. Schelmetic     3/15/2024

Managed cloud services company InterVision is introducing its new ConnectIV CX product, a CCaaS solution designed to enhance customer and employee experience.

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MSP iQor Adds NICE CXone to Support Utility and Energy Customers

By: Tracey E. Schelmetic     3/13/2024

Managed services provider iQor recently announced that it is pursuing improved customer experiences (CX) in the energy and utilities sectors by implementing NICE CXone (a cloud-based customer experience platform) to unify and optimize interactions be…

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King Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform

By: Tracey E. Schelmetic     3/12/2024

Since deploying the 8x8 SMS API, King Power Corporation said it has experienced great improvements in SMS delivery rates.

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NobelBiz Receives 2024 CUSTOMER Magazine Product of the Year Award

By: NFVZone News     3/12/2024

NobelBiz announced today that TMC named NobelBiz OMNI+ as a 2024 CUSTOMER Product of the Year Award winner.

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Alorica Debuts Solution to Eliminate Language Barriers in Customer Support

By: Tracey E. Schelmetic     3/12/2024

In late February, Alorica Inc., a global customer experience (CX) solutions provider, announced the launch of its Real-time Voice Language Translation (ReVoLT), effectively eliminating language barriers during live customer interactions.

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ZapScale's New Feature Creates a Unified View for Customer Success Teams

By: Greg Tavarez     3/11/2024

Unified Customer Communication View brings a new feature that empowers B2B SaaS companies to understand and respond to customer needs with improved clarity and efficiency.

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Customer Service Outsourcing Philippines: Cynergy BPO on Tech, CX, Operating Efficiencies, and Cost Savings

By: Contributing Writer     3/8/2024

In today's digitized marketplace, the strategic utilization of advanced technology in customer service has become a linchpin for businesses aiming to achieve superior customer experiences (CX), enhanced operational efficiencies, and significant cost …

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Recipients of the 2024 CUSTOMER Product of the Year Award Announced

By: NFVZone News     3/8/2024

The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries and are enabling their clients to meet and exceed customers' expectations for service quality, timeliness, and effectiveness…

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Yellow.ai Introduces AI-Powered Customer Email Management Solution

By: Tracey E. Schelmetic     3/7/2024

AI-powered customer service automation company Yellow.ai recently announced a solution: the general availability of Email Automation to effectively manage high volumes of email-based support inquiries.

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Accelecom Adds CCaaS Solution to its Portfolio

By: Tracey E. Schelmetic     3/7/2024

Next-generation fiber and cloud-based communications solutions provider Accelecom recently announced the launch of its latest Contact Center as a Service (CCaaS) offering.

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8x8 Engage Aims to Better Enable Customer Engagement Outside the Call Center

By: Tracey E. Schelmetic     3/6/2024

8x8 recently introduced a product called 8x8 Engage, an AI-powered solution designed to enable cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success.

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