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Latest from CustomerZone360

Changing the Corporate Culture with Cloud Computing

All organisations have their unique corporate culture that helps it navigate the different organisat…

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Recipients of the 2019 CUSTOMER Products of the Year Award Announced

TMC, a global, integrated media company helping clients build communities in print, in person and on…

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Mavatar Technologies Joins Sharp Electronic To Bring mCart Shop-able Walls To The Masses

Omnichannel commerce company Mavatar joins electronics manufacturer Sharp's Strategic Technology All…

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Why Product Education Is Important When Training Sales People

Sales can be equally challenging and rewarding for your team, but without the proper education on th…

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Changing the Corporate Culture with Cloud Computing

By: Special Guest     3/19/2019

All organisations have their unique corporate culture that helps it navigate the different organisational functions. Every aspect from decision making to innovation is influenced by corporate culture. This culture is developed and refined based on th…

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Recipients of the 2019 CUSTOMER Products of the Year Award Announced

By: TMC     3/19/2019

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2019 CUSTOMER Products of the Year Award, presented by CUSTOMER magazine.

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Mavatar Technologies Joins Sharp Electronic To Bring mCart Shop-able Walls To The Masses

By: NFVZone Staff     3/14/2019

Omnichannel commerce company Mavatar joins electronics manufacturer Sharp's Strategic Technology Alliance Resource (STAR). Mavatar will use its flagship product mCart on Sharp interactive displays to create mCart Shop-able Walls.

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Why Product Education Is Important When Training Sales People

By: Special Guest     3/11/2019

Sales can be equally challenging and rewarding for your team, but without the proper education on the company's products and services, your team will likely experience a drop in sales numbers. Your sales team are the "experts" of the company's produc…

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KMS vs CMS: What Are the Differences

By: Special Guest     3/6/2019

Every business today must place a great emphasis on constantly searching for an edge. The competition is so fast and broad that one moment's rest can mean that your company slips behind and never has the ability to catch up. Every key area of the bus…

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Effective Contact Center Operations Begins with Analytics

By: Erik Linask     2/28/2019

Managing contact center performance effectively begins with data. Combining the right data with the right analytics tools ensures everyone has the information they need.

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There's a Better Way to Use NPS

By: Maurice Nagle     2/28/2019

As a business, you may know your Net Promoter ScoreĀ®, but true growth comes from increasing that score. Do you know how to improve your score? Do you leverage your customer feedback to fuel growth?

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CXaaS as the Cloud Takes 0n More and More Contact Center Communications

By: Arti Loftus     2/26/2019

The impact of cloud on contact center operations continues to grow, even as the industry is well into its second decade of leveraging cloud for everything from supporting home agents to reducing the costs of traditional infrastructure associated with…

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Using AI to Deliver Customer Care in a Digital World

By: Erik Linask     2/25/2019

businesses that deliver a high level of digital customer service are seen favorably by customers, making it imperative that companies have solid digital strategies in place.

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Why Cloud is the Path to Modernizing Your Contact Center

By: Erik Linask     2/20/2019

The need to transform contact centers and meet customers on their terms is precisely why so many mid-market businesses are moving to cloud contact centers. Modern cloud solutions, like Genesys PureCloud, offer an effective transition strategy.

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5 Ways to Ensure Your Business is One Step Ahead of Your Competitors

By: Special Guest     2/18/2019

The success of all companies involves their ability to stay one step ahead of their competition. By improving your market position, you're more likely to experience constant business growth. With new businesses starting each day, it's more important …

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CUSTOMER Magazine Announces Winners of 3rd Annual Workforce Optimization Innovation Awards

By: NFVZone News     2/13/2019

TMC announced today the winners of the 2018 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

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CUSTOMER Magazine Announces Recipients of the 2018 Customer Experience Innovation Awards

By: NFVZone News     2/12/2019

TMC announced today the winners of 2018 Customer Experience Innovation Awards, presented by TMC's CUSTOMER magazine.

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Survey: Sifting Through Security and Compliance Challenges While Striving To Deliver a Great CX

By: Special Guest     2/4/2019

Sift released a new survey tackling issues associated with ensuring innovative communications services that don't compromise privacy regulations or personal information security.

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The 6 Essential Elements of a Professional Invoice

By: Special Guest     1/22/2019

No matter if you're a freelancer or a large company, providing professional invoices is an important part of the accounting and expense tracking processes. But, creating an invoice isn't as simple as it may seem. Do you know what elements your invoic…

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