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Latest from CustomerZone360

There a CRM for Shopify? Yes, Here Are its Best Features

Shopify has quickly become one of the top players in the ecommerce space with a user-friendly interf…

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Thirty Tech Trends from Wikibrands and Thirty CX Intersections

Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as …

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Thirty Tech Trends from Wikibrands and Thirty CX Intersections

Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as …

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Are Password Laws the Solution to Combatting Growing Fraud? Or Should We Be Doing More?

To say that identity theft and fraud is a major issue is an understatement. In fact, odds are you or…

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There a CRM for Shopify? Yes, Here Are its Best Features

By: Special Guest     1/9/2019

Shopify has quickly become one of the top players in the ecommerce space with a user-friendly interface for e-tailers around the world. A major factor in its wide appeal is the Shopify Ecommerce App Marketplace that's full of solutions for sellers to…

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Thirty Tech Trends from Wikibrands and Thirty CX Intersections

By: Special Guest     1/7/2019

Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as "The 30 Technologies of the Next Decade." Robert Beck, Founder and CEO of CR-X, a global big-data science, management and platform company based in Au…

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Thirty Tech Trends from Wikibrands and Thirty CX Intersections

By: Special Guest     1/7/2019

Sean Moffit, managing director @wikibrands, last year published this infographic of what he sees as "The 30 Technologies of the Next Decade." Robert Beck, Founder and CEO of CR-X, a global big-data science, management and platform company based in Au…

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Are Password Laws the Solution to Combatting Growing Fraud? Or Should We Be Doing More?

By: Special Guest     12/27/2018

To say that identity theft and fraud is a major issue is an understatement. In fact, odds are you or someone you know is one of the record 16.7 million U.S. consumers who fell victim to identity theft last year-a group that grew by 8 percent and was …

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Building Contact Center Solutions for Modern Businesses

By: Erik Linask     12/13/2018

A follow up on my conversation with Noble Systems and how it's handling tech trends to deliver contact center solutions for today's businesses.

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CustomWritings.com: Assessment of Customer Service

By: Special Guest     12/13/2018

Custom writing services are a major help for many college students, especially those students that are feeling overwhelmed. Compared to high school, college is more demanding for a student, forcing them to sometimes seek the help of custom paper writ…

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5 Ways to Boost Your Hiring Process

By: Special Guest     12/12/2018

With today's competitive marketplace, organizations are quickly finding ways to reach the best talent quickly. A lengthy and complicated hiring process will prevent you from locating the right candidates for your company.

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Handling Workplace Stress From the Employee's Perspective

By: Special Guest     12/7/2018

There tends to be a lot of advice out there with regard to how to keep an employee happy and keep workplace stress at bay. It often involves incentives and ways to recognise a hard-working employee's ability, among other topics.

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The Importance of Great Service to Your Online Customers

By: Special Guest     12/6/2018

Anyone that sells products or services online has to remember that there is a huge amount of competition from rivals. Most people these days make purchases online and this is why online sellers enjoy a high degree of success. However, in order to com…

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Contact Center Update: Catching Up With Noble Systems, Part 1

By: Erik Linask     12/5/2018

I was able to catch up with Lee Allum, vice president of marketing at Noble Systems and, in this first installation of our conversation, asked him some pretty fundamental questions about Noble Systems and its product portfolio in a very competitive m…

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How to Expedite Compliant and Customer-Centric Contact Center Implementations

By: Paula Bernier     12/4/2018

The Dec. 13 online event "How a Teleservices Contact Center Became +60% Faster at Launching New Business Lines" will tell the story of how Performant Financial Corp. was able to shrink its speed to market significantly.

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How Evaluate and Choose a Data Integration Software

By: Special Guest     12/4/2018

In this decade, there has been a surge in demand for valuable data that helps businesses to make profitable business decisions. This has been an impetus for increasing demand for data integration software solutions.

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Canadians Fight Back Against Service Providers as Telecom, Internet and Now TV Services Falter

By: Special Guest     12/3/2018

Canada's federal watchdog for telecom complaints, the Commission for Complaints for Telecom-Television Services, said last month it is prepared to handle increasing complaints in the coming new year. For the first time, the federal watchdog is also i…

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How to Encourage Conversion Through Visual Engagement

By: Special Guest     11/27/2018

It's no secret that self service is a key initiative for many enterprises. Companies all over the world are investing heavily in innovative user experience design aimed at deflecting costs from the call center, increasing conversion rates, and improv…

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How a VPN technology can improve customer service

By: Special Guest     11/27/2018

Factors like hiring the right talent and proper management of resources contribute massively to any company's stability. However, all is in vain if the company culture does not promote superior customer service.

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