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Latest from CustomerZone360

Does Your Partner Measure Productivity by Outcome or Output?

The right partner will provide you with guidance and EXPERTISE, and not just a subscription for cont…

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How Customer Journey Mapping Fosters Cross-Functional Collaboration

Customers know when there is misalignment between various departments. When the right hand isn't tal…

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CUSTOMER Magazine Announces Winners of the 2017 Contact Center Excellence Award

TMCannounced the winners of its 12th Annual Contact Center Technology Award, presented by its premie…

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CUSTOMER Magazine Announces Call for Entries: 2017 Workforce Optimization Excellence Awards

TMC, a global, integrated media company helping clients build communities in print, in person and on…

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Does Your Partner Measure Productivity by Outcome or Output?

By: Special Guest     11/3/2017

The right partner will provide you with guidance and EXPERTISE, and not just a subscription for contact center "as a service." The right partner will understand what you need to get executive buy-in, and will go "all-in" to help your company succeed.

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How Customer Journey Mapping Fosters Cross-Functional Collaboration

By: Amy Downs     10/30/2017

Customers know when there is misalignment between various departments. When the right hand isn't talking to the left, it's apparent and it's the primary reason siloed organizations run into so many issues when serving their customers.

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CUSTOMER Magazine Announces Winners of the 2017 Contact Center Excellence Award

By: NFVZone News     10/5/2017

TMCannounced the winners of its 12th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

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CUSTOMER Magazine Announces Call for Entries: 2017 Workforce Optimization Excellence Awards

By: TMC     9/27/2017

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that its flagship publication, CUSTOMER magazine, is now accepting applications for the 2017 Workforce Optimization Excellence A…

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Customer Loyalty Program - Can you Engage Customers with Custom Tokens?

By: Special Guest     9/6/2017

Nearly every type of business offers a customer reward program to its customers for their support and engagement. The reason behind customer loyalty programs is that they create a feeling of belonging.

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CRM for Small Business Owners

By: Special Guest     8/14/2017

Maintaining relationships with customers and clients is essential in any field, form, or size of business, especially small business. Because small businesses obviously pale in number of customers to mid- to large-sized businesses, retaining existing…

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The Impact of Translation in Business

By: Special Guest     8/8/2017

Most businesses today are going global, as transportation, communication and technology continue to further develop and boost international commerce. Never before has there been such emphasis on culture and language.

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Chatbots Elevate Customer Service Agents to More Strategic Roles

By: Special Guest     8/7/2017

If you believe all the hype, chatbots and artificial intelligence (AI) are destined to completely replace customer service (CS) agents. However, data suggests it won't happen anytime soon.

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Recipients of the 2017 Elite Contact Center Outsourcing Award Announced

By: NFVZone News     7/24/2017

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2017 Elite Contact Center Outsourcing Award, presented by CUSTOMER magazine.

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CUSTOMER Magazine Announces Winners of the 2017 CRM Excellence Award

By: TMC     7/10/2017

Trumbull, CT, July 10, 2017 - TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of its 18th Annual CRM Excellence Award, presented by its premier publication, CUSTOME…

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Customer Success Advocate: A Day in the Life

By: Amy Downs     7/7/2017

Trusted Advisor. Customer Champion. Trainer. Churn fighter. Renewal saver. Escalation manager. Advocate creator. Customer Success Advocates (CSAs) are all of these - and more.

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Data and Consumer Targeting: A Match Made in Heaven for Big Businesses

By: Anna Johansson     7/6/2017

As businesses gain more access to consumer data, the companies are finding it easier to target their customers and expand conversions without wasting further resources. Are you aware of how such organizations are using the data they have access to?

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The Future Consumer: 11 Customer Service Statistics and the Trends they Demonstrate

By: Special Guest     6/23/2017

The trends that are developing now will determine how consumers behave in the years to come. Technology is changing behavior, expectations and preferences, and businesses that don't adapt at the same pace as the rapidly evolving consumer are increasi…

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Four Tech Hacks for Faster Customer Onboarding

By: Special Guest     6/14/2017

Customer onboarding is a critical first stage in customer experience. After all, first impressions make lasting impacts. Evidence suggests we form first impressions in about one-tenth of a second, and that they stick with us for the duration of a rel…

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Improving the Consumer Goods B2B Customer Experience in a B2C World

By: Special Guest     6/6/2017

Thanks to the customer experience revolution, B2B users are now expecting convenience and speed while craving for personalized and connected touch points across multiple physical and digital channels.

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