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TMC Announces Winners of the 2023 CUSTOMER Magazine TMC Labs Innovation Award
The CUSTOMER Magazine TMC Labs Innovation Award is presented to a very select group of applicants based on thorough reviews conducted by the editors o…
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TMC Labs CUSTOMER Innovation Award Winners Showcase the Transformative Power of Technology in Customer Service
The 2023 TMC Labs CUSTOMER Innovation Awards spotlight trailblazing solutions in contact center technology, underscoring the industry's commitment to …
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Exploring E-Commerce Trends, Strategies, and Key Considerations for Building Online Store in 2023
Retail businesses and other vendors in 2023 need to develop an online presence. The trends show e-commerce is rising steeply, and by 2026, global onli…
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Study Finds Data Quality at the Core of AI Automation Success
Research conducted by customer engagement company Twilio recently found that AI-based automation has emerged as the primary means by which businesses …
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Verint Launches New Specialized Bot to Protect Customer Data
Verint's Open CCaaS Platform offers multiple approaches to data protection, helping ensure the highest levels of data security and compliance for cust…
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New Study Reveals Improving Customer Attitude Toward Intelligent Virtual Assistants
A new customer experience benchmark report commissioned by AI platform provider Kore.ai revealed a growing acceptance of AI-powered intelligent virtua…
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Supervisors Must Deploy Strategies to Keep Remote Call Center Agents Motivated
Supervisors of call center agents need to develop effective strategies for addressing these challenges as they are the ones who need to step forward t…
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8x8 Contact Center Expands to Offer Native Video Functionality
Cloud contact center and unified communications solutions provider 8x8, Inc. recently announced the upcoming availability of native video functionalit…
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Hyro and UST Partner for Conversational AI for Healthcare Patient Contact Automation
Conversational AI for healthcare company Hyro recently partnered with digital transformation solutions provider UST. Together, they're enabling UST Co…
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AI Steps into the Breach to Help Evaluate the Customer Experience in Post-Call Surveys
SQM Group Inc., maker of Customer Service QA Software, noted in a recent press release that surveys are crucial in helping businesses refine their cus…
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NovelVox Partnership Helps Optimize Zoom Contact Center's Unified Agent Desktop
NovelVox, a contact center experience optimization company, recently announced that it has joined forces with Zoom to unify the Zoom Contact Center ex…
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Call Center Solutions Broadens Prescence with Third Center
Call Center Solutions established itself as a go-to provider of contact center solutions, elevating its capacity to deliver service to clients.
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SugarCRM and SYSPRO Partner to Increase Front- and Back-Office Communications
The joint SYSPRO ERP and SugarCRM platform enables two-way sharing of information from both platforms.
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AAA Partners with Sinch to Enable Roadside Assistance via Chat in Areas with No Cellular Coverage
AAA and cloud communications company Sinch recently announced they are partnering to expand chat capabilities for individuals requesting roadside assi…
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AssistGPT by eGain: The Shortcut to Effortless Customer Engagement Knowledge
AssistGPT, embedded within the eGain Knowledge Hub and driven by generative AI technology, represents a comprehensive zero-code solution for Knowledge…
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Dialpad Launches AI-Powered Feature to Automatically Redact Sensitive Customer Information
Dialpad announced the release of PII Redaction, an AI-powered tool designed to fortify privacy safeguards of personal identifiable information (PII) a…
Read MoreUnlock Customer Engagement Success with Convey's EPaaS
Convey's EPaaS boasts a comprehensive set of capabilities designed to elevate customer engagement and streamline digital interaction processes.
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NICE's Acquisition of LiveVox Sets New Standard in Proactive Outreach Through Conversational AI
Organizations have the opportunity to accelerate their CX operations into the digital era with smart conversational AI at scale with NICE acquiring Li…
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New Solution by HGS Transforms Customer Interactions with AI
Agent X is engineered to streamline the workflow of call center agents while simultaneously elevating customer interactions.
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UserEvidence Turns Survey Feedback into Customer Stories, Raises $9 Million in Funding
UserEvidence, a Wyoming-based customer voice platform for business-to-business go-to-market (GTM) teams, debuted a new customer voice platform to turn…
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