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Verint Launches New Specialized Bot to Protect Customer Data

By Tracey E. Schelmetic October 20, 2023

With data privacy laws increasing around the world to help protect citizens, brands need to comply with these rules (or else they risk damaged reputations and a lack of trust from customers due to the possibility of data breaches).

Data breaches are very much on customers’ minds. According to the Thales Consumer Digital Trust Index compiled late last year, almost half (48%) of US consumers report being victims of a data breach — higher than their global counterparts, at 33%.

To help mitigate this problem and inspire consumer confidence, customer engagement company Verint has announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot, which is designed to provide organizations with a way to automate compliance, reduce risks, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc.

Verint’s Open CCaaS Platform offers multiple approaches to data protection, helping ensure the highest levels of data security and compliance for customers. Redaction has been practiced in the industry for quite a while based on manual processes, leaving room for human error. The Verint PII Redaction Bot automatically identifies and removes PII in interaction data. It can be used in combination with other approaches like automated screen triggers to redact PII.

The Verint PII Redaction Bot is part of Verint’s team of specialized bots powered by the Verint Open CCaaS Platform with Verint Da Vinci AI and Verint Engagement Data Hub at the platform core, noted the company in its announcement.

The company noted that even if a breach doesn’t result in data falling into the wrong hands, it can still spell financial disaster from costly fines due to non-compliance.

“Verint’s PII Redaction Bot joins the large team of bots available on the Verint Open CCaaS Platform and leverages Verint’s DaVinci AI and Engagement Data Hub to elevate an organization’s existing data protection strategies,” said Verint’s David Singer, Global Vice President, Go-to-Market Strategy, in a statement.

Edited by Alex Passett
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