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Customer Retention Strategy - Measure, Track & Improve

By: Special Guest    9/24/2021

Know about the professional customer retention strategy that will help you grow your business with ease. You will learn ways to measure, track and imp…

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Gnani.ai Releases New Voice Biometrics Solution armour365

By: Luke Bellos    9/23/2021

Gnani.ai announced the launch of armour365, a new solution offering added protections against the rising fraud and cybercrime activity across the glob…

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Semafone Files Patent Infringement Suits Over Its DTMF Masking Technology

By: Tracey E. Schelmetic    9/23/2021

In an era in which call centers are frequently tasked to accept customer's credit card payments over the phone, there is increased risk for misuse of …

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BeyondCX By Genesys Offers Call Center Agents Emotional Training

By: Luke Bellos    9/23/2021

Genesys has developed a new training program for call center agents that focuses on soft skills for a more human, emotionally aware experience.

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Legion Introduces Four New Modules to WFM Solution

By: Luke Bellos    9/21/2021

WFM platform provider Legion announced four new modules to help businesses analyze and automate employee-related tasks.

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Proper Onboarding Practices Can Help Reduce Turnover in the Call Center Space

By: Laura Stotler    9/17/2021

The call center space has notoriously high turnover rates. Proper onboarding practices can help reduce churn while ensuring new agents are engaged and…

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Dialpad Announces Acquisition of Kare Knowledgeware

By: Luke Bellos    9/17/2021

CX platform provider Kare Knowledgeware has been acquired by Dialpad, further enhancing the company's initiative of improving customer experiences.

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NICE and Bell Canada Form Agreement to Expand CXone Availability

By: Luke Bellos    9/16/2021

Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NIC…

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Shifting Focus to Customer Experiences Can Ensure Long Term Business Success

By: Luke Bellos    9/14/2021

Customer experiences should no longer be an afterthought for business development, as research has demonstrated the potential value of retaining a loy…

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Enigmai to Test New WFM Business Suite in Tel-Aviv

By: Stefania Viscusi    9/10/2021

Workforce management improvements are important in the call center. In the municipal setting this importance is even greater. Having efficient, produc…

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