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CUSTOMER Magazine Announces Winners of 2025 Voice AI Technology Excellence Awards
The Voice AI Technology Excellence Awards honor innovative solutions that harness the power of artificial intelligence to elevate voice-driven experie…
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Burnout on the Line: Smarter Solutions to Combat a Growing Crisis
Burnout is draining your contact center. Discover how better training and the right tools can keep agents sharp, calm, and performing.
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VoIP Provider Zadarma Integrates Three AI Voice Agents into its PBX Platform
London-based VoIP provider Zadarma integrated three AI-powered voice assistants directly into its PBX platform, a first in Europe, according to the co…
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CUSTOMER Magazine Announces Winners of the 2025 CRM Excellence Awards
The 2025 CRM Excellence Awards recognize companies whose products and services go beyond traditional customer relationship management, encompassing th…
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The Future of CX: Mosaicx Unveils AI-Native Engage Platform
Mosaicx has launched Engage, its next-gen AI-native CX platform to drive improvements in customer engagement and experiences.
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Jabra Reviving Human Focus Amid AI Revolution in Customer Experience
Jabra looks to redefine how customer service teams make good on the promise of quality CX by combining the "what" of customer conversations, with "how…
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Branded Calling is a CX Imperative
Branded calling can protect outbound operations and significantly boost customer experience and engagement in a scam-laden world.
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Driving CX Improvements with Advanced AI Agents
the integration of agentic AI will revolutionize how organizations improve CX and cultivate stronger customer relationships.
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Voice2Me.ai Introduces Multimodal AI Agents for ServiceNow
Voice2Me's AI Agents provide multimodal customer support in 50+ languages, improving customer experience and improving time to resolution.
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The Rise of Crypto Casinos: Is This the Future of Online Gambling?
Cryptocurrency has transformed many industries and online gambling is no exception. Crypto casinos are rapidly gaining popularity, offering players fa…
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