CustomerZone360 Contributors

Laura Stotler

Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.


Latest Articles

BJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers 08/04/2021
Dickies Launches AI-Powered Program for Personalized Online Fittings 05/14/2021
Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident 04/30/2021
Customers Offer Feedback on SpaceX's Starlink Customer Service 04/05/2021
Quick-Service Restaurants Shifting to Digital and Mobile Models 12/22/2020
TeamSupport and HubSpot Integrate Platforms to Enable Deep Customer Relationship Insights 08/26/2015
SaaS Companies Need to Use Customer Engagement Data to Reduce Churn 06/18/2015
SMBs Have Specific Needs for Adopting CRM Technology Solutions 06/10/2015
Live Chat Packs a Massive Bang for Your Buck in Customer Support Realm 02/27/2015
Forrester Metrics Show Improving the Customer Experience Yields Results 02/26/2015
Apple May Need to Improve Customer Service to Compete with Microsoft 02/20/2015
Take Time and Assess Requirements Before Choosing a B2B Customer Support Solution 02/13/2015
Collaboration is Key to Providing Quick, Efficient Customer Support 01/30/2015
Customer Support Software Facilitates Employee Engagement for Business Success 01/27/2015
Contests Can Be a Valuable Tool for Motivating Sales Teams 12/22/2014
Voice Biometric Technologies Rising to Combat Financial Fraud 12/19/2014
Satisfaction Ratings at Record Low - Customer Service Software Can Help 12/04/2014
New App Hub is a One Stop Shop for Customer Service Apps 11/25/2014
Battery World Migrates to Cloud for Improved Customer Service Software 11/07/2014
Invest in the Customer Experience, Not Advertising 09/11/2014