CustomerZone360 Contributors

Laura Stotler

Laura Stotler has written about communication technologies for 14 years, specializing in managed services and VoIP. She has contributed to TMC in a number of capacities as online content director of TMCnet, editorial director of Communications ASP magazine and managing editor of Internet Telephony magazine.


Latest Articles

Chat Becoming Powerful Tool Driving CX, Business Revenue and Growth 04/11/2022
Disney Customers Complain About Long Waits for Customer Service 04/04/2022
Spotify Replaces Support Agents with Automated Message in Wake of Joe Rogan Controversy 02/02/2022
McDonald's Renegotiates Delivery Agreements with DoorDash and Uber Eats to Boost Profits 12/16/2021
Lego Gets Freaky With Its Customers 11/12/2021
Lego Gets Freaky with Its Customers 11/12/2021
BJ's Wholesale Launches Automated Voice-Based Virtual Assistant for Older Shoppers 08/04/2021
Dickies Launches AI-Powered Program for Personalized Online Fittings 05/14/2021
Tesla Apologizes for Arrogant Customer Service Response to Shanghai Incident 04/30/2021
Customers Offer Feedback on SpaceX's Starlink Customer Service 04/05/2021
Quick-Service Restaurants Shifting to Digital and Mobile Models 12/22/2020
TeamSupport and HubSpot Integrate Platforms to Enable Deep Customer Relationship Insights 08/26/2015
SaaS Companies Need to Use Customer Engagement Data to Reduce Churn 06/18/2015
SMBs Have Specific Needs for Adopting CRM Technology Solutions 06/10/2015
Live Chat Packs a Massive Bang for Your Buck in Customer Support Realm 02/27/2015
Forrester Metrics Show Improving the Customer Experience Yields Results 02/26/2015
Apple May Need to Improve Customer Service to Compete with Microsoft 02/20/2015
Take Time and Assess Requirements Before Choosing a B2B Customer Support Solution 02/13/2015
Collaboration is Key to Providing Quick, Efficient Customer Support 01/30/2015
Customer Support Software Facilitates Employee Engagement for Business Success 01/27/2015
Contests Can Be a Valuable Tool for Motivating Sales Teams 12/22/2014
Voice Biometric Technologies Rising to Combat Financial Fraud 12/19/2014
Satisfaction Ratings at Record Low - Customer Service Software Can Help 12/04/2014
New App Hub is a One Stop Shop for Customer Service Apps 11/25/2014
Battery World Migrates to Cloud for Improved Customer Service Software 11/07/2014
Invest in the Customer Experience, Not Advertising 09/11/2014