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Amy Downs

Customer Obsession

Amy Downs is the Chief Customer Success and Happiness Officer at Lifesize, the connected video conferencing company, and is responsible for ensuring that customers are at the epicenter of everything the company does. From support, service and training, Amy drives the strategy and execution of programs that help Lifesize customers and partners bring successful video collaboration to their companies. Prior to joining Lifesize, Amy spearheaded Voxeo’s industry-leading customer support and service organization and oversaw all post-sales interaction with customers. Find Amy on LinkedIn here

Latest Articles

Customer Success Advocate: A Day in the Life 07/07/2017

Customer Success: A Dash of Data and a Pinch of People 03/21/2017

Customer Success: Where to Start and What to Expect 12/14/2016

Operationalizing Customer Success, Part 2: Customer Obsession During Moments of Truth 09/26/2016

Operationalizing Customer Obsession, Part One: One Size Does Not Fit All 08/29/2016

How to Transition Your Business to be Customer-centric 07/22/2016

Front and Center: Successful Companies Empower Their Frontline 06/01/2016

Building a Command Center at HQ to Save Your SaaS in the Field 04/26/2016

Maximizing Purpose: It's how leaders grow business 03/09/2016

The Chief Customer Officer: Why Your Business Needs One 02/22/2016

The First Step to Increasing Customer Loyalty: Adopt a Metric the Whole Company Can Rally Behind 01/18/2016

Culture Matters: Making Customer Obsession Central to a Values-Driven Workforce 12/15/2015