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Wayne Butterfield

Getting CX Right

By Wayne Butterfield

ISG

Wayne Butterfield is Partner for AI, Automation, and Contact Center Transformation at ISG. An automation pioneer, he guides businesses through digital transformation, as well as cognitive and AI automation, in ways that transform customer service. An early adopter of RPA in 2010, he created one of the first enterprise-scale RPA operations. For more than 15 years, he’s been at the forefront of new technologies and pioneering solutions. He helps ensure organizations sidestep pitfalls and swiftly harness the power of modern technologies for efficiency and growth.

Latest Articles

In Searching for Top-Rated Communication Tools, Businesses Make This Giant Mistake 01/19/2026

Why 2026 Will Bring the Rebirth of the Contact Center Voice 12/22/2025

The Best Inbound and Outbound Call Center Solutions for the New Era 12/11/2025

To Improve Customer Satisfaction, You Need These New Tools 10/30/2025

How to Set Up a Contact Center in the Age of AI 10/21/2025

The Top Cloud Contact Center Software Delivers the Best of Both Worlds 10/06/2025