customer

CustomerZone360 NEWS

CustomerZone360 Home

Nimble: The Science of Scheduling

By Maurice Nagle November 19, 2015

Managing a staff of any size can pose a great challenge, let alone in a global company with thousands of employees. So whether the vertical is healthcare, municipalities, retail etc. it is mission critical to have a workforce optimization solution in place to ensure customers are satisfied and productivity remains high. 

Anyone that has ever managed a staff understands the trials and tribulations involved. From time zones and overtime to paid time off, vacation and unforeseen circumstances it can begin to feel like a herculean task. For this reason, Nimble software developed its nimbleschedule to, as its CEO Sasha Poljak told TMC at Editor’s Day Silicon Valley, “take the guess work out of scheduling.” 

Nimble is able to aid in this global struggle via an easy to use Web and desktop app that does the hard work for you. By utilizing data points from historical sales, future forecasts and environmental factors and leveraging machine learning the WFO solution provides management with the “most optimal way to manage staff.”

According to Poljak, a billion people wake up every morning to look at “something” to tell them where and when they work—95 million here in the United States. The nimble app provides employees with a user friendly interface and a tool for greater engagement.

Each firm’s deployment is built upon nimble’s base platform, and integrated with the base platform is customized module to address features and needs of each market segment. For instance, an environmental factor taken into account is labor laws. Most geographies possess different levels of regulation; nimble schedule, via customizable module, is able to create optimum scheduling staying within legalities.

Nimble’s cloud based suite of WFO tools was launched in 2013, and the Saas offering has seen nothing but a steady ascent since. It has companies leveraging its solution suite worldwide and is able to provide support across three continents and five time zones.

Apps are the craze of today; mobile, easy to use and feature rich. We’ve all heard the line “there’s an app for that,” well, it would appear the days of a paper schedule tacked to the break room wall are coming to an end. Why? Nimble has an app for that.




Edited by Kyle Piscioniere
SHARE THIS ARTICLE
Related Articles

Roadblocks in Business Management: Why You Should Make Your Employees' Life Easier

By: Contributing Writer    1/21/2022

Many factors contribute to business failure, such as general market downturns, change in the economy or industry, CEOs and founders burning out or giv…

Read More

Building A Stronger Marketing Campaign with AI Assistance

By: Luke Bellos    1/6/2022

After nearly two years of sluggish business growth, businesses are looking for effective ways to increase customer retention. AI-assistance marketing …

Read More

2021 TMC Labs CUSTOMER Innovation Winners Espouse Modern Customer Support Values

By: TMCnet Staff    12/30/2021

It is fitting that the winners of this year's TMC Labs CUSTOMER Innovation winners are very useful "far from home" (the Spiderman prequel to the curre…

Read More

Software Giants Compete for Customer Service Domination

By: Luke Bellos    12/28/2021

Customer service is finally receiving the support and recognition it deserves. After decades of disregarding customer service centers as costly, unpro…

Read More

LiveVox Announces Alliance With PlanetOne

By: Luke Bellos    12/23/2021

LiveVox recently announced the formation of a new strategic alliance with cloud-based IT solution developer, PlanetOne.

Read More