customer

CustomerZone360 NEWS

Free eNews Subscription

TMC Announces Winners of the 12th Annual Speech Technology Excellence Award

By CustomerZone360 News August 17, 2016

Norwalk, CT, August 17, 2016TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the recipients of the 2016 Speech Technology Excellence Award.  

The Speech Technology Excellence Award, presented by CUSTOMER Magazine, recognizes companies that have exhibited innovation in creating and using speech technology solutions designed to help businesses create better customer experiences and, ultimately, drive revenue opportunities. These products and solutions include, but are not limited to, analytics engines, IVR, communications APIs, virtual assistants, and automation solutions and more.

“Winners of the Speech Technology Excellence Award have demonstrated to the editors of CUSTOMER magazine that their products are setting the tone for innovation and enhancements in the speech technology industry.  These products have are designed to deliver enhanced experiences that ultimately drive bottom-line improvements for their customers,” said Rich Tehrani, CEO, TMC

The results of the 2016 Speech Technology Excellence Award will be published in the next edition of CUSTOMER Magazine.

2016 Speech Technology Excellence Award Winners:

Company

Product

Genesys

Genesys IVR Personalization Platform

Infinite Convergence Solutions

Infinite Convergence EMS Text 2 Speech

Interactions LLC

Interactions Virtual Assistant solutions powered by the Curo platform

Jacada

Jacada Visual IVR

Ytel

message360° API

Qfiniti (HP)

Explore

SPLICE Software

SPLICE Software

TopBox

TopBox

Verint Systems Inc.

Verint Real-Time Speech Analytics

ZOOM International

ZOOM Speech Analytics

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. Customerzone360 is the leading source of news and articles for the communications and technology industries. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo;  Real Time on the Web Conference & Expo; and more. Visit TMC Events for additional information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:                                                                        
Stephanie Thompson

Manager
203-852-6800, ext. 139
[email protected]




Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]
SHARE THIS ARTICLE
Related Articles

Infobip Announces the Availability of RCS Messaging for MNOs With New API

By: Tracey E. Schelmetic    7/19/2024

Global cloud communications platform Infobip announced that it is the first company to offer A2P RCS Messaging for North America through a new API.

Read More

Top Retailer Uses Verint's Bot to Find Top Contact Center Talent

By: Greg Tavarez    7/19/2024

A Top 10 U.S. retailer used the Verint Interviewing Bot to reduce its hiring costs across approximately 2,000 new agent hires annually after deploying…

Read More

Intermedia Introduces Archiving Solution for Improved Access to Contact Center Interactions

By: Tracey E. Schelmetic    7/18/2024

AI-powered collaboration solutions provider Intermedia Cloud Communications recently announced the launch of Intermedia Archiving for its omnichannel …

Read More

Orange Cyberdefense Deploys NICE CXone to Eliminate Silos in CX Operations

By: Tracey E. Schelmetic    7/17/2024

Orange Cyberdefense recently chose NICE CXone to simplify mission-critical service operations for its customers across nine countries and sixteen site…

Read More

Best Business Automation Solutions in 2024

By: Contributing Writer    7/15/2024

This article reviews some of the most promising business automation solutions for 2024, from affiliate marketing to digital products.

Read More