CUSTOMER Magazine Announces Winners of the 2016 Contact Center Excellence Award

By TMC September 07, 2016

The 11^th annual award honors the best in customer service-enhancing technology solutions

Norwalk, CT, September 7, 2016 — TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 11th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

The 2016 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world class customer experiences.

“This year’s Contact Center Technology Award winners are industry leaders in hardware, software and services who have demonstrated a commitment to creating innovative products. All of the winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers,” said Rich Tehrani, CEO, TMC.

Winning products and services of the 2016 Contact Center Technology Award are listed below and featured in the October 2016 issue of CUSTOMER magazine.

2016 CUSTOMER Magazine Contact Center Technology Award Winners:

Company	Product
8x8	Virtual Contact Center
AireSpring	Cloud Dialer
Ameyo	Ameyo
Avaya	Avaya Workforce Optimization Select
Calabrio	Calabrio ONE
dvsAnalytics, Inc.	Encore Gamification
ELEAD1ONE	ELEAD1ONE Contact Center
Envision	Click2Coach Cloud
Fonality	Fonality Contact Center
NEC Corporation of America	NEC UNIVERGE Business ConneCT Smart Contact Center Solution
NewVoiceMedia	ContactWorld
NobelBiz	VitalSigns
Noble Systems Corporation	Noble Inbound 100
RightAnswers	RightAnswers Enterprise Knowledge Hub
Star2Star Communications, LLC	StarCenter
TCN	TCN Platform 3.0
Tenacity	Tenacity
TouchPoint One	Acuity
Versadial Solutions	Versadial VSLogger
Vlocity	Vlocity’s Guided Interaction Platform
ZOOM International	ZOOM Video & Telepresence Recording

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

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