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CUSTOMER Magazine Announces Call for Entries: 2016 Workforce Optimization Innovation Awards

By TMC October 10, 2016

Norwalk, CT, October 10, 2016TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that its flagship publication, CUSTOMER magazine, is now accepting applications for the 2016 Workforce Optimization Innovation Awards.

This new program will recognize companies whose Workforce Optimization software and services provides contact centers with exemplary business management tools.

“The market for Workforce Optimization software and services has experienced significant growth for the better part of two decades and, while it is, today, a much more mature market, it is by no means stagnant,” explained TMC’s Group Editorial Director, Erik Linask.

Linask continued, “Furthermore, several overarching technology trends – including cloud computing, a growing demand for single-vendor contact center solutions, increased attention to analytics, and interest in WFO solutions from non-traditional markets – are all driving new opportunities for vendors to differentiate themselves.”

Any solution provider that is part of the evolving Workforce Optimization trend can apply to be recognized as leaders delivering best-in-class WFO services, including:

 
  • Call Recording
  • Performance management
  • Workforce management and optimization
  • eLearning
  • Text and Speech Analytics
  • Customer feedback management
  • Fraud detection
  • Surveys
  • Desktop analytics
 

Companies chosen for the CUSTOMER magazine Workforce Optimization Innovation Awards will be highlighted in CUSTOMER magazine. Learn more and apply now.

Winners of this exclusive award will be provided an award press kit to begin their award marketing campaigns. The press kit includes a customizable press release to announce the achievement and the award logo in multiple formats to be placed on promotional collateral.

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. Customerzone360 is the leading source of news and articles for the communications and technology industries, and is read by as many as 1 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:                                                                        
Jessica Seabrook 
Marketing Director
203-852-6800, ext. 170
[email protected] 




Edited by Stefania Viscusi
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