CUSTOMER Magazine Announces Recipients of the 2016 Customer Experience Innovation Awards

By TMC December 01, 2016

Norwalk, CT, December 1, 2016 — TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of 2016 Customer Experience Innovation Awards, presented by TMC’s CUSTOMER magazine.

The 2016 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over all channels, including social.

“Congratulations to the recipients of the 2016 Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC “The importance of the customer experience cannot be underestimated and these organizations provide standout solutions which are improving business relationships. We look forward to seeing their continued successes.”

2016 Customer Experience Innovation Award Winners

Company	Product
8X8	8x8 Virtual Contact Center
Calabrio	Calabrio ONE
CGS	CGS Business Process Outsourcing
Confirmit	Confirmit Horizons™ Version 20
Cyara	Cyara Virtual Agent for Desktop
Five9, Inc.	Five9 Summer Release 2016
Fonality	Heads Up Display™
GM Financial	Flash Training
Helpshift	Campaigns
inContact	inContact My Agent eXperience™ - MAX
NebuLogic Technologies, LLC.	NebuLogic Fort Wayne 311 Citizen Services Solution
NICE	NICE Real-Time Authentication
Phone.com	Phone.com Business Phone Service in the Cloud
RightAnswers	RightAnswers Community
SessionM	SessionM’s Mobile Marketing Cloud
Star2Star Communications, LLC	The StarSystem
SugarCRM	Sugar
Telerx	Social InteraXions Solution
VanillaSoft	VanillaSoft
Verint Systems	Verint® Customer Experience Program
VOCALCOM	Vocalcom Contact Center
Voice4Net	RTC Client
VoIP Innovations	Titanium III BackOffice
Votacall	Votacall Hosted PBX

For more than 20 years, TMC has been honoring technology companies with recognition programs in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

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