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CUSTOMER Magazine Announces Winners of the 2017 Contact Center Excellence Award

By CustomerZone360 News October 05, 2017

The 12th annual award honors the best in customer service-enhancing technology solutions

Trumbull, CT, October 5, 2017 TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of its 12th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

The 2017 Contact Center Technology Award winners have been chosen on the basis of their products services’ ability to help enterprise and outsourced contact centers deliver world-class customer experiences.

“This year’s Contact Center Technology Award winners are industry leaders in hardware, software and services who have demonstrated a commitment to creating innovative products. All of the winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers,” said Rich Tehrani, CEO, TMC.

Winning products and services of the 2017 Contact Center Technology Award are listed below and will be featured in CUSTOMER magazine.

2017 CUSTOMER Magazine Contact Center Technology Award Winners:

Company

Product

Astute Solutions

ePowerCenter

Avaya

Avaya Oceana

Call Cabinet Corporation

CallCabinet Atmos PLUS

Confirmit

Confirmit FastTrack for Contact Centers

Empirix

Empirix Sprint

Interactions

Interactions Intelligent Virtual Assistants

J-Curve Technologies

J-Sync Software Platform

KCenter USU AG

Knowledge Center

MEDIATEL DATA

Media Call Center

Monet Software

Cloud Based Call Center Workforce Optimization

NewVoiceMedia

ContactWorld

NICE

NICE Real-Time Authentication

NICE

NICE Customer Journey Solutions (product suite)

Noble Systems

Noble® SmartAccept®

Sennheiser

SC 660 TC high performance headset

Serenova

CxEngage

TCN, Inc.

Platform 3.0

TouchPoint One

Treasure Hunt

Verint Systems Inc.

Verint® Employee Engagement™

Voice4Net

Voice4Net Mobile Customer Engagement Module

Votacall

Votacall Hosted VoIP Salesforce Integration

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. 

TMC’s Marketplaces: 

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases. 
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads. 
  • Publications, Display Advertising and Newsletters bolster brand reputations. 
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact

Stephanie Thompson
Manager
203-852-6800, ext. 139
[email protected]




Edited by Erik Linask
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