customer

CustomerZone360 NEWS

CustomerZone360 Home

How to Expedite Compliant and Customer-Centric Contact Center Implementations

By Paula Bernier December 04, 2018



Implementing highly customized contact center engagement strategies can be a real bear.

It can require many steps,, departments and likely involves various integrations. And it can take weeks or even months to complete, particularly for contact centers serving heavily regulated industries.

But there are solutions that eliminate these hurdles, enabling contact centers compete faster than ever before. A webinar Thursday, Dec. 13 will explain how.

Click here to register.

The 1 p.m. EST online event “How a Teleservices Contact Center Became +60% Faster at Launching New Business Lines” will tell the story of how Performant Financial Corp. was able to shrink its speed to market significantly. The company’s business analyst, Edward Abreau, will provide the details.

He’ll be joined by representatives from LiveVox, a leading provider of enterprise cloud contact center solutions. LiveVox manages more than 12 billion interactions annually across a multichannel environment.

“The contact center industry faces a dramatic shift as tech leaders such as Google and Amazon accelerate innovation beyond multichannel connections and into new realms of digital engagement such as chatbots/AI. As a result, customer expectations for more personalized, instantaneous interactions across multiple channels are increasing faster than ever — leaving the vast majority of contact centers struggling to keep up,” LiveVox noted in a blog last month introducing its LiveVox [U] Series. “The LiveVox [U] Series [provides] a comprehensive engagement platform with omnichannel solutions spanning CRM, WFO, and digital – automatically integrated into a single solution.”

In addition to the webinar, readers are invited to attend a new event called The Future of Work Expo, which will analyze and introduce new AI- and ML-powered solutions that help businesses improve their efforts related to customer service and the contact center, business communications and collaboration, human capital management, marketing, and sales.



Executive Editor, TMC

SHARE THIS ARTICLE
Related Articles

CUSTOMER Magazine Announces Winners of 5th Annual Workforce Optimization Innovation Awards

By: TMCnet News    1/22/2021

TMC announced the winners of the 2020 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

Read More

How the COVID-19 Pandemic Is Changing Marketing

By: Tracey E. Schelmetic    12/30/2020

Salesforce's sixth edition of its "State of Marketing" report highlighted the importance of the customer experience, particularly during a pandemic cr…

Read More

2021 Trends: COVID-19 Will Redefine Customer Experience and Drive Continued Digital Transformation

By: Luke Bellos    12/22/2020

TTEC annual report identifying key Customer Experience as a Service (CXaaS) trends for 2021 shows digital transformation will continue to grow.

Read More

Quick-Service Restaurants Shifting to Digital and Mobile Models

By: Laura Stotler    12/22/2020

Several quick-service restaurants (QSRs) are changing the way customers order and receive their food to meet changing demands during the coronavirus p…

Read More

How Blockchain Is Transforming the Fintech Industry

By: Special Guest    12/22/2020

Since its invention, blockchain has managed to spread its influence on a number of industries and has driven transformation in many businesses. From b…

Read More