customer

CustomerZone360 NEWS

CustomerZone360 Home

The Importance of Great Service to Your Online Customers

By Special Guest
Cyndy Lane
December 06, 2018

Anyone that sells products or services online has to remember that there is a huge amount of competition from rivals. Most people these days make purchases online and this is why online sellers enjoy a high degree of success. However, in order to compete effectively and boost your chances of success, it is vital that you engage effectively and communicate properly with your customers.

People go online for many different purposes these days, from finding retailers that sell gift cards to purchasing clothing, entertainment, arts, furniture and more. In order to ensure you provide an excellent experience for your buyers and to boost the chances of word of mouth recommendation, it is important to ensure you provide total professionalism and excellent service to those that make purchases from you online.

Some of the Ways in Which to Do This

There are various ways in which you can make a great impression on potential and actual customers, which also means you can increase the chances of word of mouth recommendations from others. One of the things you need to do is ensure you provide accurate pricing, a detailed description, and quality images of the products you are selling. When people go online to make purchases they still want to be able to get a good idea of what the product is like, so this is something you need to aim to provide.

Another thing you should do is to respond promptly to queries from those who are interested in your goods or services. Remember, customers these days have a lot of choice no matter what service or product they are interested in. if you fail to respond swiftly to questions and queries, they will simply go elsewhere and make their purchase from one of your rivals. If you want to get the upper hand on your rivals, providing excellent communication and service is extremely important.

Another thing you need to do is ensure that any issues are dealt with promptly and without fuss. If a buyer has an issue with a product or service purchased from you, it is important that you look into the matter as soon as possible to try to get it resolved. You may think to yourself that now the customer has bought and paid for the product, you can put it on the back burner. However, this is not the attitude to adopt, as it means that your business could end up getting bad mouthed and this could have a massive negative impact on your reputation and your overall success levels.

In short, great service, excellent communication, and respect for customers is all part and parcel of providing a great online services to those purchasing goods and products from you. Even though you are making your sales online rather than in a bricks and mortar store, the need to customer engagement and service is just as important unless you want to run the risk of your business reputation taking a huge hit. 



Related Articles

Conversational Analytics - The Secret to Exceptional First Call Resolution & Outstanding Customer Experiences

By: Special Guest    6/2/2020

Jack Ma, founder of Alibaba once advised,?"Forget about your competitors, just focus on your customers".?As the statistics highlight dissatisfied cust…

Read More

Vonage Contact Center Lets Onecom Rapidly Adapt to COVID-19 Teleworking

By: Erik Linask    5/28/2020

Over the past 2-3 months, countless businesses have struggled to maintain operational continuity as they have been forced to rapidly move to teleworki…

Read More

The Only Dead Thing in Contact Centers Is Your Approach

By: Special Guest    5/27/2020

Lately, I have been bombarded with this notion of the death of the call center. It's certainly a bold apocalyptic affirmation that seems in tune with …

Read More

How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - a Weekly Update (Week 8)

By: Tom Goodmanson    5/26/2020

In this segment of Calabrio Corner, CEO Tom Goodmanson talks about the important ties between local communities and employee well-being, especially as…

Read More

How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - a Weekly Update (Week 7)

By: Tom Goodmanson    5/19/2020

Calabrio CEO Tom Goodmanson talks about how businesses can plan ahead for additional disruptions due to COVID-19 even as they start implementing plans…

Read More