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Free eNews Subscription Assessment of Customer Service

By Special Guest
Lauren Bradshaw
December 13, 2018

Custom writing services are a major help for many college students, especially those students that are feeling overwhelmed. Compared to high school, college is more demanding for a student, forcing them to sometimes seek the help of custom paper writing services as a last resort. But not all paper writing services are made equal, and one of the marks of a great service is there how much effort they put into customer support.

Since using a custom paper writing service costs money, making sure the student is supported at all times is a huge must. When looking at any paper writing website, the biggest sign that the website is worth the money is that it provides a variety of ways for students to contact them. Luckily for you, that is what custom writing company has done – you can call, email, live chat and even visit us.

So why are all those these methods of contacting us important? Keeping reading on.


Email, although being one of the slowest methods of contacting customer service, is one of the best and most widely used ways in which you can contact our support staff. Although some services respond to emails late, losing the confidence of customers in the process, we respond to your emails in a timely manner.

Let us look at some of the benefits that email customer support provides:

- Can send emails on your smart device. These days, mobile technology has advanced to the point that you can send emails on your smartphone and tablet. This is very convenient for many students as it allows them to talk to customer support wherever they are.

- Can attach files. Sometimes, you may have important files that you may want our writers to have in order to aid them in crafting you a stellar essay. Luckily, an email allows you to attach a variety of important files, such as PDFs, Word docs, photos, videos, and audio files.

- Can explain issues in a detailed manner. Many serious companies prefer contacting them on email since emails can be as long and as detailed as the customer wants. This is great because not many people feel comfortable enough to describe their issues over the phone or in person. Emails also allow us, the paper writing service, to give you a detailed response as well.


Chat boxes are faster than email and are becoming increasingly common on websites that value their customers and want to provide the best customer services. Just think about it, our writing service has hired people who are available from Monday 00:00 AM to Saturday 1:00 PM (UTC) waiting for you to have a live chat with them and tell them what you need.

Here are some benefits of live chat:

- Super convenient. With live chat, you have instant access to our website’s customer support. You can easily contact them with any query you have, whether big or small, and they will gladly provide you with a solution or look into the issue further for you if an immediate solution is not available.

- Faster resolution of problems. Since our website’s support staff have a wealth of knowledge at their fingertips, such as articles, pre-prepared answers, and FAQs, they can easily give you the answer you need without you waiting for them to type out a lengthy response.


While email and chat are great, sometimes, you might face issues that are too complex to discuss over the phone. That is why our writing service has included phone support. Phone calls allow you to talk to customer support and exchange a lot of information very quickly without wasting too much time waiting for a response.

Here are the other benefits you get from calling:

- Great availability. Phones are available from Monday 00:00 AM to Saturday 1:00 PM (UTC). This means you can call us day and night during those times and you will speak to one of our friendly and welcoming customer representatives.

- Toll-free. If you live in the US, Canada or UK, we have a toll-free number that you can reach us on – only international callers are charged.


Sometimes you might need more of a face-to-face interaction with the writing service that you are dealing with, and that is why we have given you our location so you can pay us a visit. This speaks volumes about our eagerness to assist you because a huge problem with many online writing services is that they can be a scam – once you pay you never hear from them again and you won’t even know where to find them. Well, not our writing service.

Here are the key advantages:

- Face-to-face conversation. Speaking to someone face-to-face allows you to express yourself, collaborate and share vital information more freely.

- Gives you power. There is something empowering about knowing that our writing service can spare time and listen to your needs in person. This shows that you are very valuable to us.

- Maximum privacy. There is some information that cannot be shared over the phone or through email and chat. Face-to-face communication is the ultimate privacy setting, and this can give you peace of mind knowing that sensitive information is in the hands of trusted people. This also assures you that delicate situations can be handled with respect to all involved.

Seeing as how has given you multiple ways to contact us, there is no reason not to trust us with your writing work. If anything goes wrong, you can always contact us or pay us a visit. That way, you will get exactly what you paid for – we will make sure of it.

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