customer

CustomerZone360 NEWS

CustomerZone360 Home

GLANCE WINS 2019 CONTACT CENTER TECHNOLOGY AWARD FROM CUSTOMER MAGAZINE

By CustomerZone360.com October 18, 2019

Innovative visual engagement provideris recognized for its ability to help clients enhance customer valueand increase revenue

Wakefield, MA, October 17, 2019 –Glance Networks, a leading provider of visual engagement solutions that enable organizations to deepen customer relationships and transform inbound and outbound interactions into brand-building and revenue-generation opportunities, announced it has been awarded a 2019 Contact Center Technology Award from CUSTOMER magazine. CUSTOMER is produced by TMCNet, one of the communication industry’s most prominent publishing and event marketing companies.

Winners of the 2019 Contact Center Technology Award are selected by the editorial staff of CUSTOMER magazine on the basis of the company’s ability to help customers  deliver world-class customer experiences.Glance’s visual engagement platform allowsbusinesses to deliver a more personalized and responsive superior customer engagement experience through cobrowse, screen share, and video functionalities.

The company recently launched its Glance For Advisory Services Program, an initiative designed tohelp businesses apply visual engagement tools in consultative environments, such as mortgages, insurance companies, and investment brokers. Targeted to workgroups and departments that residewithin traditional contact center deployments, Glance For Advisory Services enables providers to deliver a much more personalized level of service that can translate into higher close rates, shortened sales cycles, and improved customer satisfaction.

“Visual engagement is experiencing a strong trajectory by creating more effective methods of digital engagement and creating a competitive edge for companies,” said Tom Martin, chief executive officer of Glance Networks. “We’re delighted to be recognized by CUSTOMER magazine for our ability to deliver a more proficient and personalized digital engagement experience that empowers customers to generate greater loyalty and enhance their ongoing value propositions.”

“Glance has developed an innovative, secure and highly intuitive browser-based platform that truly enhances visual engagement,” said Rich Tehrani, chief executive officer at TMCNet. “We’re impressed that Glance’s technology tangibly improves business outcomes both in contact center environments and in the emerging area of  consultative selling.”

For additional information on Glance Networks, visit www.glance.net.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly CustomerInteraction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.

About Glance Networks

Glance Networks transforms the customer experience by enabling visual engagement for today’s enterprise. We are one of the world’s simplest, most reliable, and secure solutions that empower companies to see, show, and share anything online, creating a frictionless path to great experiences in sales, support, and service. The result of Glance visual engagement technology is improved customer satisfaction, long-term customer loyalty, higher service center efficiency, and increased revenue growth. Glance Partners include Salesforce, ServiceNow, Moxie, Zendesk, Microsoft, and Docutech. For more information, please go to www.glance.net.

Public Relations Contact        

Glenn Goldberg
Chief Executive Officer
Parallel Communications Group
516-705-6116
ggoldberg@parallelpr.com




Edited by Erik Linask
SHARE THIS ARTICLE
Related Articles

Turning Hold Times into Positive Customer Experiences

By: Erik Linask    11/13/2019

here's little more frustrating as a customer than having to wait on hold. What can businesses do to turn hold times into positive experiences for thei…

Read More

The Impact of Poor Customer Experience on Your Bottom Line

By: Erik Linask    11/13/2019

Customers are placing a premium on quality service, and will switch brands quickly after a poor experience. The good news is they are also willing to …

Read More

In the Evolving World of CX, the Only Constant is Change

By: Juhi Fadia    11/4/2019

We caught up recently with Milos Djokovic, co-founder and CEO of Eventus Group, based in Denver, Colorado, to learn where he sees CX going over the ne…

Read More

How To Run Your Call Center Smarter

By: Special Guest    10/29/2019

Cloud seems to be the status quo for businesses of all sizes in the modern customer engagement landscape. But what are the real benefits of making you…

Read More

GLANCE WINS 2019 CONTACT CENTER TECHNOLOGY AWARD FROM CUSTOMER MAGAZINE

By: TMCnet.com    10/18/2019

Glance Networks, a leading provider of visual engagement solutions, announced it has been awarded a 2019 Contact Center Technology Award from CUSTOMER…

Read More