CustomerZone360 NEWS

CustomerZone360 Home

How Casino Software Gives the Player the Best Online Customer Experience

By Special Guest
Claus Christensen
December 11, 2019

People don’t play casino games like they used to. While in years gone by many casino enthusiasts would have had to pay a visit to their favorite casino to play classic games, today they can be played on a smartphone during the train ride home, from a tablet in the living room, or on a laptop on the other side of the planet!

People play games differently, and it’s all powered by online casino software. This is a kind of cloud-based gaming platform, which varies depending on the company that issues and distributes it, and it offers customers an entirely new experience with a wealth of added benefits. 

These online casino platforms give customers the chance to register and play their favorite games, while some platforms might even offer an online casino without registration experience. Generally, however, online casinos will typically require registration before the player can benefit from all the features, promotions, and offers. What unites all these platforms, however, is that players can expect a better gaming experience, more support, and a wealth of other benefits that non-cloud-based gaming simply cannot offer.

What Online Casino Software Does

Online casino software simply facilitates the playing of a game. It is the coding behind the platform, giving users the chance to log into a secure site, experience a personal account area where they may manage their account and banking information, as well as enjoy a variety of different games. 

This software is what powers the site, giving people access to casino classics like Poker, blackjack, and slots, with quick loading speeds and no need to download anything.

It’s Faster and Easier to Use

So why do customers choose online casinos? And what benefits does casino software deliver? Well, speed plays a huge part. Before cloud gaming became commonplace, users had to choose between pre-installed casino games that would usually be sold on a disc or laggy online games that were difficult to use and not compatible on every browser.

Modern casino software is designed to be completely seamless. It allows you to play your favorite casino games whether you’re using a phone, a laptop, or a computer. All of these devices have very different screen sizes, form factors, and operating systems – but modern cloud casino gaming software is designed to work across all major mobile and desktop platforms. 

When hooked up to Wi-Fi or 4G, casino software really shines. Gone are the days of waiting minutes for a game to load up, or experiencing annoying latency when playing with friends. Modern casino software is always ready to go, loading games in just seconds and reducing latency. 

Baked-In Security

Online casino software offers the best security a player could ever hope for. The very nature of the software being online means that it is always changing, always updating, and always being configured to ensure that players aren’t at risk when they log in. 

Online casinos can now more effectively protect their customers’ data, ensuring that hackers are unable to exploit vulnerabilities through regular testing and updates. The cybersecurity industry is forecast to grow to 248 billion US dollars by 2023, and online casino platforms are a part of that growth. As more people have jumped on board with this popular online gaming experience, the protection of customer data has become an essential part of all online casino operations. 

Better Support 

With more customers come more customer support agents. Online casinos now offer better support than any computer casino gaming that came before it, with teams of agents available over the telephone, email or instant live chat depending on the platform you use. 

Online agents can assist with all varieties of issues a customer may encounter on the site, may take reports of problems that need fixing, and can ensure the experience is always the best it can be.

You Get Better Deals

Customers also get better deals, thanks to online casino software cutting costs. Without the need for distribution of CDs, and without greater costs involved with developing large-scale updates, those savings are passed onto the customers who frequent online casinos. 

Fewer costs are involved with complete online operations, as online casinos don’t need to maintain support for old software versions that users have not yet updated. 

Online casinos today boast some of the best promotional deals they’ve ever offered, meaning the software is more than just good for the experience – it’s great for the player’s wallet, too. 

Related Articles

The Context for Contact Centers has Shifted for Good: After the Pandemic, New Insights and Strategies for 2021

By: Matthew Vulpis    1/26/2021

We caught up with Rob Rutledge, Managing Director at Eventus Group, a CX strategy, technology and contact center managed services company based in Den…

Read More

CUSTOMER Magazine Announces Winners of 5th Annual Workforce Optimization Innovation Awards

By: TMCnet News    1/22/2021

TMC announced the winners of the 2020 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

Read More

How the COVID-19 Pandemic Is Changing Marketing

By: Tracey E. Schelmetic    12/30/2020

Salesforce's sixth edition of its "State of Marketing" report highlighted the importance of the customer experience, particularly during a pandemic cr…

Read More

2021 Trends: COVID-19 Will Redefine Customer Experience and Drive Continued Digital Transformation

By: Luke Bellos    12/22/2020

TTEC annual report identifying key Customer Experience as a Service (CXaaS) trends for 2021 shows digital transformation will continue to grow.

Read More

Quick-Service Restaurants Shifting to Digital and Mobile Models

By: Laura Stotler    12/22/2020

Several quick-service restaurants (QSRs) are changing the way customers order and receive their food to meet changing demands during the coronavirus p…

Read More