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CUSTOMER Magazine Announces Winners of the 2020 Contact Center Technology Award

By CustomerZone360 News July 16, 2020

The 15th annual program honors the best in customer service-enhancing technology solutions

Shelton, CT, July 16, 2020 TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of the 15th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

The 2020 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world class customer experiences.

“As is customary with past winners of the CUSTOMER Contact Center Technology Award, this year’s recipients are the top-of-the-top industry leaders in hardware, software and services. Each has repeatedly demonstrated their commitment to creating innovative products. All winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers,” said Rich Tehrani, CEO, TMC.

Winning products and services of the 2020 Contact Center Technology Award are listed below and featured in CUSTOMER magazine online.

2020 CUSTOMER Magazine Contact Center Technology Award Winners:

Company

Product

Astute

Astute Email Virtual Assistant

Avaya

Avaya OneCloud CCaaS

Blue Prism

Service Assist

Cisco Systems

Cisco Webex Contact Center

ComAround

ComAround Knowledge

Comm100

Comm100 Omnichannel

CoreDial

Workforce Management Module

Cyara

Cyara Automated CX Assurance Platform

Edify Labs

Edify Huddle

Elead

Elead BDC

EPOS

IMPACT SC 660 ANC USB

Glance

Glance for Financial Services

ITM Marketing, INC.

ITM eCommerce Solution

Nectar Services Corp.

CX Assurance

Noble Systems

Noble Gamification (v2.1)

Star2Star Communications

Contact Center

Talkdesk

Talkdesk CX Cloud

TouchPoint One

Sidekick

Upstream Works

Upstream Works for Finesse (UWF)

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit https://www.customerzone360.com/.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com


Edited by Erik Linask
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