customer

CustomerZone360 NEWS

CustomerZone360 Home

CUSTOMER Magazine Announces Recipients of the 2020 Customer Experience Innovation Awards

By CustomerZone360 News September 30, 2020

Shelton,  CT, September 30, 2020TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of 2020 Customer Experience Innovation Awards, presented by TMC’s CUSTOMER magazine.

The Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over all channels, including social.

“Congratulations to the recipients of a CUSTOMER Magazine Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC “The importance of providing a world-class customer experience across all channels is more important that ever. These winning companies provide standout solutions which improve the customer relationships regardless of medium. We look forward to seeing their continued innovation across social and other CX touch point, driving successes for their companies and clients.”

2020 Customer Experience Innovation Award Winners:

Company

Product

Astute

Astute Customer Engagement Platform

CGS

CGS Business Process Outsourcing Solutions

Comsys CX

Comsys CFront for digital channels in contact centers

Confirmit

Confirmit

Edify Labs

Edify Huddle

Eleveo

Eleveo Workforce Optimization

Five9

Five9 Workflow Automation

HGS

HGS PULSE: A contact center analytics portal

InMoment

XI Platform

NebuLogic Technologies

SMART CRM

Nectar Services Corp.

CX Assurance

NetFortris

Comm-unity

NICE inContact

NICE inContact CXone Interaction Analytics

Star2Star

Cloud-native Communications & Collaboration Platform

For more than 20 years, TMC has been honoring technology companies with recognition programs in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet .

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800 x170
mconnolly@tmcnet.com


Edited by Erik Linask
Related Articles

NICE inContact Meets Contact Center Agility and Intelligence Needs Head On with Latest Release

By: Erik Linask    10/16/2020

NICE inContact leverages AI and machine learning to deliver new actionable intelligence for better customer engagement.

Read More

Will 2021 Be the Year of Ying and Yang in Contact Centers as AI and Automation Take Hold?

By: Juhi Fadia    10/16/2020

The availability of massive amounts of data is changing how contact centers define and implement their customer experience and engagement strategies u…

Read More

How Different Businesses Are Affected By The Pandemic

By: Special Guest    10/14/2020

As soon as the World Health Organization (WHO) declared that the coronavirus outbreak was a pandemic, it became clear that businesses will be affected…

Read More

How Technology can Dramatically Improve Customer Services in the Banking Industry

By: Special Guest    10/9/2020

Customer experience is a key to success and competitive differentiator not only for banking but across all industries. In this digital era of life, op…

Read More

When Things Get Tough, the Tough Get Going: Contact Center Transformation in an Age of Disruption

By: Juhi Fadia    10/8/2020

Nearly every large enterprise and government agency has a dramatic story about shifting their contact center workforce to a work-from-home (WFH) model…

Read More