CUSTOMER Magazine Announces Recipients of the 2020 Customer Experience Innovation Awards

By CustomerZone360 News September 30, 2020

Shelton, CT, September 30, 2020 — TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of 2020 Customer Experience Innovation Awards, presented by TMC’s CUSTOMER magazine.

The Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences over all channels, including social.

“Congratulations to the recipients of a CUSTOMER Magazine Customer Experience Innovation Award,” said Rich Tehrani, CEO, TMC “The importance of providing a world-class customer experience across all channels is more important that ever. These winning companies provide standout solutions which improve the customer relationships regardless of medium. We look forward to seeing their continued innovation across social and other CX touch point, driving successes for their companies and clients.”

2020 Customer Experience Innovation Award Winners:

Company	Product
Astute	Astute Customer Engagement Platform
CGS	CGS Business Process Outsourcing Solutions
Comsys CX	Comsys CFront for digital channels in contact centers
Confirmit	Confirmit
Edify Labs	Edify Huddle
Eleveo	Eleveo Workforce Optimization
Five9	Five9 Workflow Automation
HGS	HGS PULSE: A contact center analytics portal
InMoment	XI Platform
NebuLogic Technologies	SMART CRM
Nectar Services Corp.	CX Assurance
NetFortris	Comm-unity
NICE inContact	NICE inContact CXone Interaction Analytics
Star2Star	Cloud-native Communications & Collaboration Platform

For more than 20 years, TMC has been honoring technology companies with recognition programs in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet .