CustomerZone360 NEWS

CustomerZone360 Home

How a Software Company has Streamlined National Police Checks in Australia

By Special Guest
Xiao Wen
October 06, 2020

Every great company is built on the back of great employees. Employers know that and that is why they’re keen on hiring the best talents. These are employers who are qualified, dedicated, trustworthy and have the best interest of their company at heart. Filtering out such people from the wide pool of applicants is usually a complex endeavor, and that’s why employers make use of a series of background checks to ensure the quality of their hire.

Police checks are one of the most common types of background checks. They are carried out by about 86% of Australian employers. Many employers find police checks beneficial to reduce the risk of theft, fraud, or other criminal activity performed by a potential new employee. Statistics reveal that 70% of workplace theft is committed by employees, and they cost Australian retailers alone over $2.7 billion a year.

In the past decade, the rise of online police checks has streamlined the process of national police checks. The Australian Criminal Intelligence Commission (ACIC) works with Australian police agencies to deliver online police checks through accredited software companies that make the service available to employers and the general public.

Australian National Character Check (ANCC) is an accredited provider of national police checks. Over the years, they’ve helped employers, volunteer organizations, businesses, non-profits, and individuals carry out national police checks.

Here are how they’ve streamlined the entire process:

  • Faster Processing

Before online checking, paper applications had to be submitted, which took weeks to complete. But with the new checking method, results are available within 1 to 3 business working days. In today’s world where competition for the best talents is fierce, a fast checking process will reduce the hiring time - which is advantageous to employers.

  • Greater Convenience

Just from an employer’s desk, they can request a national police check on any number of potential hires. The only requirements are a formal consent for the potential hires, and access to the internet. This frees up time for employers to do other things while tech savvy companies like Australian National Character Check take care of the rest.

  • Wider Scope

Australia’s a pretty big company and carrying out a check on an employer that’s located on the opposite end of the country may seem challenging. Luckily, the ACIC makes use of an integrated database that makes obtaining criminal information for any person in Australia just a single click away.

  • Versatile

Chances are employers are looking to carry out other screening checks in addition to national police checks. Many HR software companies offer multiple services that make it easier for employers to access the different nature of information about an applicant. It was interesting to see that even if you are travelling by taxi in Canberra, the capital city of Australia, you can be assured that the cabbie in your Canberra taxi has undergone a mandatory criminal history check through a software company like ANCC.  Many employers also carry out bankruptcy checks and VEVO checks.


National police checks give information about the criminal past of an applicant. This helps employers decide their suitability for the role based on such crimes. For instance, a person with multiple charges of violence or who is a sex offender may threaten workplace safety. A person that’s been involved in a financial fraud might steal from their new employer. Armed with this information, employers can make sound hiring decisions. Software companies like Australian National Character Check make accessing this information easier than ever before.

Related Articles

Customer Retention Strategy - Measure, Track & Improve

By: Special Guest    9/24/2021

Know about the professional customer retention strategy that will help you grow your business with ease. You will learn ways to measure, track and imp…

Read More Releases New Voice Biometrics Solution armour365

By: Luke Bellos    9/23/2021 announced the launch of armour365, a new solution offering added protections against the rising fraud and cybercrime activity across the glob…

Read More

NICE and Bell Canada Form Agreement to Expand CXone Availability

By: Luke Bellos    9/16/2021

Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NIC…

Read More

CUSTOMER Magazine Announces Winners of the 2021 Contact Center Technology Award

By: TMCnet News    9/9/2021

TMC today announced the winners of their 16th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

Read More

Plivo Survey Finds Back to School Shoppers Favor Retail Communications Most

By: Luke Bellos    9/8/2021

A new survey from Plivo finds that back to school shoppers are more likely to opt in to direct messaging marketing campaigns.

Read More