customer

CustomerZone360 NEWS

CustomerZone360 Home

Parlance Receives 2021 CUSTOMER Magazine Voice Technology Excellence Award

By CustomerZone360 News March 31, 2021

Parlance Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience

Boston, MA, 3/31/2021— Parlance announced today that TMC, a global, integrated media company, has named Parlance Service as a 2021 CUSTOMER magazine Voice Technology Excellence Award winner.

The business environment is changing. It’s imperative that organizations stay one step ahead, to stay competitive,” said Scott D’Entremont, Chief Revenue Officer, Parlance. “Providing the best products and services isn’t enough. Organizations must address the total company experience, optimizing the way they integrate people and technology for their customers, their patients, and their employees. Since 1996, organizations nationwide have depended on Parlance to deliver powerful voice-driven call routing solutions, improve unified communication methods, and reduce costs. As a trusted leader in the field of secure enterprise communications solutions, Parlance guarantees ROI and performance for health systems, SMBs, large enterprises, Fortune 500 companies, public sector organizations, and higher education institutions. Our voice first solutions enable consumers to speak naturally and connect directly when they call organizations on the phone. No long hold times, no confusing menus, no numbers to press. Parlance is the very best way to answer the front door!” 

The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend. The winning solutions provide speech and analytics engines, IVR and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize on NLP, NLU, NLG and AI and more.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Parlance with a Voice Technology Excellence Award,” said Rich Tehrani, CEO, TMC. “The Parlance managed service solution has proven deserving of this elite status and I look forward to continued innovation from Parlance in 2021 and beyond.”

About Parlance
For 25 years, organizations nationwide have depended on Parlance to modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Our solutions enable consumers to speak naturally and connect directly when they call organizations on the phone, providing friction-free, voice-driven access to the resources they need. No long hold times, no confusing menus, no numbers to press on a dial pad.

TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.

Parlance Contact
Alexandra Karasic
Marketing Director
[email protected]

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
[email protected]




Edited by Maurice Nagle
Related Articles

LiveVox Offers Easier Application Access with SmartStart Program

By: Luke Bellos    10/15/2021

To help customer service access valuable applications without delay, LiveVox has launched the SmartStart program to offer immediate support.

Read More

Khoros Introduces Contact Center Enhancements with Autumn Innovation Release

By: Luke Bellos    10/15/2021

Khoros, a leader in customer engagement solutions for businesses and enterprises, has announced new contact center capabilities to meet the new demand…

Read More

Top 5 largest technology companies and which startups to keep on eye on in 2022

By: Contributing Writer    10/14/2021

Technology companies have become a dominant driver of economic growth, consumer preferences and financial markets. For example, the largest technology…

Read More

Moving Past an Outdated Perception of Chatbots

By: Luke Bellos    10/12/2021

Chatbots have a maintained reputation for being ineffective and underdeveloped, but deserve new attention after years of fine-tuning.

Read More

What to Look for When Deciding on a Collection Agency

By: Contributing Writer    10/12/2021

There's certain things that happen to every entrepreneur. Your first big sale, the first time one of your clients recommends you to someone elseā€¦ and …

Read More