customer

CustomerZone360 NEWS

Free eNews Subscription

Adding video to your digital customer engagements

By CustomerZone360 Staff April 29, 2021



Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advises that adding video can boost loyalty and revenue. Intuit added video service & support to their TurboTax app and tracked an 18% increase in tNPS, a 10% increase in case resolution, and increases in revenue and customer retention.  

WEBINAR: Adding video to your digital customer engagements
Wednesday, May 19, 2021 - 2:00pm ET/11:00am PT
Register!

What you will learn:

  • How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy
  • Review of real-world success stories including Intuit TurboTax, who has created a premium "guided customer experience" that allows them to drive business value and dominate their competitors
  • Which strategy is right for you: using a 3rd party video meeting tool, or adding video as a service embedded into your existing website or app

Hear from Tom Martin, Chief Executive Officer, Glance

Who should attend:

  • Customer Experience and Customer Service executives
  • Digital product managers and UX/UI designers
  • Contact center operations executives


Get stories like this delivered straight to your inbox. [Free eNews Subscription]
SHARE THIS ARTICLE
Related Articles

Zappix and OP360 Create Seamless Self-Service Experiences

By: Greg Tavarez    6/7/2023

Zappix and OP360, in a new partnership, bring together their expertise to address the evolving customer experience demands.

Read More

TDCX Announces New AI Consulting Arm

By: Tracey E. Schelmetic    6/7/2023

Customer experience solutions provider TDCX announced the launch of its AI consulting arm, TDCX AI.

Read More

UK Customers Abandon Merchants That Lack Favorable Shipping Options

By: Tracey E. Schelmetic    6/6/2023

E-commerce shipping solutions companies ShipEngine and ShipStation recently published a guide titled, "Exploring the Nuances in Ecommerce."

Read More

Taking Sales Communication to the Next Level: Pipedrive Debuts Advanced Call Center Integrations

By: Greg Tavarez    6/6/2023

Pipedrive announced the launch of two new advanced integrations with CloudTalk and JustCall to streamline sales communication and make business calls …

Read More

TCN Enhances Consent Tracking Feature to Help Debt Collectors Succeed with SMS Communications

By: Tracey E. Schelmetic    6/5/2023

Cloud-based call center platform provider TCN, Inc. has announced SMS Consent Tracking feature enhancements to its flagship platform, TCN Operator.

Read More