customer

CustomerZone360 NEWS

CustomerZone360 Home

Adding video to your digital customer engagements

By CustomerZone360 Staff April 29, 2021



Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advises that adding video can boost loyalty and revenue. Intuit added video service & support to their TurboTax app and tracked an 18% increase in tNPS, a 10% increase in case resolution, and increases in revenue and customer retention.  

WEBINAR: Adding video to your digital customer engagements
Wednesday, May 19, 2021 - 2:00pm ET/11:00am PT
Register!

What you will learn:

  • How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy
  • Review of real-world success stories including Intuit TurboTax, who has created a premium "guided customer experience" that allows them to drive business value and dominate their competitors
  • Which strategy is right for you: using a 3rd party video meeting tool, or adding video as a service embedded into your existing website or app

Hear from Tom Martin, Chief Executive Officer, Glance

Who should attend:

  • Customer Experience and Customer Service executives
  • Digital product managers and UX/UI designers
  • Contact center operations executives


Related Articles

Contact Center Adoption of AI on the Rise

By: Greg Tavarez    5/26/2022

LiveVox Holdings Inc.'s commissioned study conducted by Forrester Consulting identified the key use cases and challenges when deploying AI technology …

Read More

CUSTOMER Magazine Announces Winners of 2nd Annual Voice Technology Excellence Awards

By: TMCnet News    5/26/2022

TMC announced the winners of the 2022 Voice Technology Excellence Awards, presented by CUSTOMER magazine.

Read More

Job Interview Mistakes to Avoid

By: Contributing Writer    5/25/2022

When you're looking for some of the best ways of being able to improve and ace your job interview, you have to think about some of the key ideas that …

Read More

Unified Contact Center Solutions Provider SharpenCX Announces Partner Program

By: Tracey E. Schelmetic    5/23/2022

SharpenCX announced a new partner program to further its mission to deliver engaging agent and customer experiences anytime, anywhere with its agent-f…

Read More

Lang.ai Completes $10.5M Series A

By: Greg Tavarez    5/19/2022

Lang.ai completed a $10.5 million Series A to help CX teams turn conversations into insights and automation.

Read More