customer

CustomerZone360 NEWS

CustomerZone360 Home

Adding video to your digital customer engagements

By CustomerZone360 Staff April 29, 2021



Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Forrester advises that adding video can boost loyalty and revenue. Intuit added video service & support to their TurboTax app and tracked an 18% increase in tNPS, a 10% increase in case resolution, and increases in revenue and customer retention.  

WEBINAR: Adding video to your digital customer engagements
Wednesday, May 19, 2021 - 2:00pm ET/11:00am PT
Register!

What you will learn:

  • How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy
  • Review of real-world success stories including Intuit TurboTax, who has created a premium "guided customer experience" that allows them to drive business value and dominate their competitors
  • Which strategy is right for you: using a 3rd party video meeting tool, or adding video as a service embedded into your existing website or app

Hear from Tom Martin, Chief Executive Officer, Glance

Who should attend:

  • Customer Experience and Customer Service executives
  • Digital product managers and UX/UI designers
  • Contact center operations executives


Related Articles

Potential Technologies For Enhancing Customer Experience

By: Special Guest    6/24/2021

As the world is adopting new technologies almost every day, the focus is on customer retention through improvements in the customer's experience. Busi…

Read More

Groundbreaking Technological Aids To Make A Change In The Logistics World

By: Special Guest    6/24/2021

Technology is everywhere- whether we like it or not. We have to accept that we are now normalizing robotics and AI for most of our daily chores. From …

Read More

Why you should offer product customization

By: Special Guest    6/21/2021

Currently it is extremely popular to offer product customization to your customers. Think about when you order a burger at a restaurant for example. Y…

Read More

How customer responsive culture affects your conversion rates

By: Special Guest    6/17/2021

Meeting the needs of customers lays the foundation of a profitable, reputable, and well-loved brand.

Read More

8 Strategies Critical to Improving Employee Experience

By: Special Guest    6/16/2021

Organizations increasingly understand the importance of improving employee experience, but the need for supporting a homebound workforce increased the…

Read More