customer

CustomerZone360 NEWS

Free eNews Subscription

CUSTOMER Magazine Announces Winners of the 2021 CRM Excellence Awards

By CustomerZone360 News April 30, 2021

The 22nd annual awards honor the best and most innovative in CRM solutions

Shelton, CT, April 30, 2021 TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of its 22nd  Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

The 2021 CRM Excellence Award-winning companies have been chosen on the basis of their product’s or service’s ability to expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, each CRM Excellence Award winner has demonstrated the improvements their products have made in their clients’ businesses.

“For the 22nd consecutive year, the CRM Excellence Award winners represent true industry leaders and pioneers. Through demonstrated commitment to improving the customer experience, each winner has significantly improved their client’s business by improving the flow of information needed to retain their most important asset – their customers,” said Rich Tehrani, CEO, TMC.

Winning products and services of the 2020 CRM Excellence Award are listed below and will be featured on CUSTOMER magazine online.

2021 CUSTOMER Magazine CRM Excellence Award Winners:

Company

Product

Ameridial Inc.

Chat and E-mail Customer Support

Ameyo

Ameyo's Mobile Contact Center Solution

Avtex

Third-party enrichment of Microsoft Customer Insights for Chipotle

Boomtown Network, Inc.

Field Service Management

Cosential

Cosential CRM

Cyara

Cyara Automated CX Assurance Platform

IntelePeer

IntelePeer Atmosphere CPaaS

LeanData

LeanData Lead-to-Account Matching & Routing

Merkle Inc

Merkury

NebuLogic Technologies

SMART Automobile, Data Repository Clearing House and Exchange solution using SMART CRM

SugarCRM

Sugar Sell

TechSee

TechSee Live

Verint

Verint Workforce Engagement

Vocalcom

Vocalcom Hermes360

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
[email protected]




Edited by Erik Linask
Get stories like this delivered straight to your inbox. [Free eNews Subscription]
SHARE THIS ARTICLE
Related Articles

Infobip Announces the Availability of RCS Messaging for MNOs With New API

By: Tracey E. Schelmetic    7/19/2024

Global cloud communications platform Infobip announced that it is the first company to offer A2P RCS Messaging for North America through a new API.

Read More

Top Retailer Uses Verint's Bot to Find Top Contact Center Talent

By: Greg Tavarez    7/19/2024

A Top 10 U.S. retailer used the Verint Interviewing Bot to reduce its hiring costs across approximately 2,000 new agent hires annually after deploying…

Read More

Intermedia Introduces Archiving Solution for Improved Access to Contact Center Interactions

By: Tracey E. Schelmetic    7/18/2024

AI-powered collaboration solutions provider Intermedia Cloud Communications recently announced the launch of Intermedia Archiving for its omnichannel …

Read More

Orange Cyberdefense Deploys NICE CXone to Eliminate Silos in CX Operations

By: Tracey E. Schelmetic    7/17/2024

Orange Cyberdefense recently chose NICE CXone to simplify mission-critical service operations for its customers across nine countries and sixteen site…

Read More

Best Business Automation Solutions in 2024

By: Contributing Writer    7/15/2024

This article reviews some of the most promising business automation solutions for 2024, from affiliate marketing to digital products.

Read More