customer

CustomerZone360 NEWS

CustomerZone360 Home

IntelePeer Awarded a 2021 CRM Excellence Award

By CustomerZone360 News May 14, 2021

IntelePeer’s Atmosphere® CPaaS Honored for Helping Clients Improve the Customer Experience

San Mateo, CA – May 14, 2021 — IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that TMC, a global, integrated media company, has named IntelePeer’s Atmosphere® CPaaS as a recipient of a 2021 CRM Excellence Award, presented by CUSTOMER Magazine. IntelePeer’s cloud-based and enterprise-level Atmosphere CPaaS product helps customers improve productivity and continue operational excellence through communication.

"We are honored to be recognized by TMC for our Atmosphere CPaaS product," said Chris Botting, Chief Product Officer of IntelePeer. "This award underlines our ongoing commitment to deliver innovative products and solutions which solve today’s business communication challenges, out-smarting demand with scalable and seamless customer experience solutions for enterprises of all sizes.”

IntelePeer’s Atmosphere CPaaS enables companies to engage with customers through voice, SMS, and social messaging, provide AI-enabled automation and communications routing, and access on-demand analytics for actionable intelligence. With over 3,500 customers on IntelePeer’s Atmosphere CPaaS platform globally, IntelePeer Communications Platform enables companies to communicate better – ultimately driving more revenue, improving customer experience, and making better business decisions.

“The CRM Excellence Award honors IntelePeer for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “IntelePeer has demonstrated to the editors of CUSTOMER Magazine that Atmosphere CPaaS improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.

Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

About IntelePeer
IntelePeer powers the new customer experience. Our Atmosphere® CPaaS enables companies to communicate better – driving more revenue, improving their customer experience, and making better business decisions – leveraging omni-channel Automation & Self-Service, AI, and Analytics, all delivered through a single easy-to-use cloud platform that works seamlessly with your existing business solutions. For more information visit: www.intelepeer.com

About CUSTOMER Magazine
Since 1982, CUSTOMER Magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

IntelePeer Contact:
Valerie Christopherson or
Lora Wilson
Global Results Comms (GRC)
+1 949 608 0276
intele@globalresultspr.com 

TMC Contact:
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com




Edited by Maurice Nagle
Related Articles

Potential Technologies For Enhancing Customer Experience

By: Special Guest    6/24/2021

As the world is adopting new technologies almost every day, the focus is on customer retention through improvements in the customer's experience. Busi…

Read More

Groundbreaking Technological Aids To Make A Change In The Logistics World

By: Special Guest    6/24/2021

Technology is everywhere- whether we like it or not. We have to accept that we are now normalizing robotics and AI for most of our daily chores. From …

Read More

Why you should offer product customization

By: Special Guest    6/21/2021

Currently it is extremely popular to offer product customization to your customers. Think about when you order a burger at a restaurant for example. Y…

Read More

How customer responsive culture affects your conversion rates

By: Special Guest    6/17/2021

Meeting the needs of customers lays the foundation of a profitable, reputable, and well-loved brand.

Read More

8 Strategies Critical to Improving Employee Experience

By: Special Guest    6/16/2021

Organizations increasingly understand the importance of improving employee experience, but the need for supporting a homebound workforce increased the…

Read More