CustomerZone360 NEWS

Free eNews Subscription

Crucial Aspects of Modern Customer Support

By Special Guest
June 25, 2021

As the technology progressed, customer support has gone from strength to strength because companies were able to deliver high-quality, and in a lot of cases and instant customer service to their clients. 

But, because more businesses developed an online presence, including also brick-and-mortar stores, they were required to have a customer support team that promptly answers any questions regarding the business.  

So, the competition which the Internet has triggered among the businesses in this sector meant that customer service was one of the crucial aspects of every business, especially if they only sell their product online and don't have traditional stores. 

Hence, the modern development of customer support was of paramount importance for any successful business. This article provides an overview of some of the crucial aspects of modern customer support and businesses that are recognized for their high level of customer service.  

Customer Support of Online Casinos 

The customer support of online casinos is extremely important because the online gambling sector is very competitive and quite saturated. New casinos enter the market constantly, and in order to retain their players and build a famous brand in this market, the online casinos need to deliver a high level of customer support to their users.  

If you want to find a new online casino that offers reliable customer support and has a lot of exciting options for its users, make sure to check out Spinsify. This platform is recognized for its detailed reviews about prominent, reputable online casinos in the industry as well as new casino sites. 

In terms of the customer support provided by casino sites, there are a lot of tech-driven solutions and strategies which can be implemented by every business. Casino sites strive to offer a seamless casino experience to a large number of users. 

For this reason, they provide customer support 24/7. This means that not only do you have a wide range of options when it comes to contacting the customer support agents, but you can get an answer to any question whenever you want. When it comes to the available options, they offer live chat support, phone-based and email-based support, and even customer service delivered via social media platforms. 

AI-Based Chatbots 

Another important aspect of modern customer support is that it implements an AI-based live chat feature, which enables the customers to chat with the tech-driven chatbot prior to contacting the customer support agents.  

But the main reason why they implemented this kind of technology was not to minimize the communication with the clients but to deliver better customer service. Namely, the AI-based chatbot is able to communicate using natural language with the users, and based on the questions, and it provides a specific answer. This mainly applies to basic questions about the business.

Moreover, because these applications are based on machine learning technology, the chatbot is able to learn over time according to the input of the users and provide better responses. 

For the company, this is invaluable information because they will have access to data based on the interaction of the user and learn more about the common problems the users face on the website. 

Customer Online Forums 

Online forums are another way to use technology to your own advantage and to help your customers learn about the business, get answers to pressing issues, and foster a community around your products and services. 

On the online forums, potential customers or customers that will have already purchased services and products from the business will be able to post questions, and the other users on the platform will offer answers and solutions.  

Furthermore, this is a great way to recognize the fans of the products and the services because they will probably offer a better explanation about the products. In addition, you will able to learn more about specific aspects of your business that need to be improved. 

You can also use the answers that were most valuable to some common questions to relieve the workload of customer support agents and to help clients that have similar problems to find answers to the problems themselves. This is an important aspect of modern customer support, which is utilized by huge tech companies such as Microsoft, Google, and Avast.  

Customer Relationship Management Software 

CRM software was created to help you manage your customer relationship and collect data about their behavior, interactions, and preferences which will ultimately help your business adjust its offers based on these insights. 

This is extremely useful if your customer support team is dealing with an increased number of queries. Also, if you offer customer support through multiple methods, it is important to have a clear overview of the interactions and the data on one platform. In a nutshell, a good CRM software will provide better visibility of the interactions of your customers, and it is also a useful tool to keep track of your sales. 


Modern customer support is driven by tech innovations. We cannot stress how important technology is for customer support because not only it speeds the interaction between the customer support agents and consumers, but it also helps brands to build a valuable relationship with their client base

In this digital age, the quality of customer service is extremely important for the competitive advantage of every business, and that is why regardless of your position in the market, whether you work offline online, the customer support team needs to be accessible every time the customer has a problem.  

Get stories like this delivered straight to your inbox. [Free eNews Subscription]
Related Articles

Alorica Strengthens Latin American Footprint with New Contact Center in Paraguay

By: Greg Tavarez    5/22/2024

Alorica opened its newest contact center in Ciudad del Este, Paraguay, to support the double-digit growth the organization has been achieving year ove…

Read More

New Genesys Survey Aims to Uncover Generational Attitudes towards AI Chatbots

By: Tracey E. Schelmetic    5/21/2024

New research from Genesys aimed to determine if preferences about AI varied depending on age of the user.

Read More

Onvego Launches AI-Based Smart Receptionist for Call Handling

By: Tracey E. Schelmetic    5/21/2024

Conversational voice AI company Onvego recently announced plans to advance the business telephony sector with its Smart Receptionist. This AI-based ca…

Read More

Avaya and LivePerson Partner for 'Innovation Without Disruption'

By: Tracey E. Schelmetic    5/20/2024

Avaya and LivePerson recently announced a new partnership designed to unify voice, digital and AI capabilities into a single omnichannel solution that…

Read More

Genesys Announces New Customer Journey Management Capabilities for Genesys Cloud

By: Tracey E. Schelmetic    5/20/2024

Genesys recently announced the availability of native journey management capabilities for the Genesys Cloud platform; these seamlessly work alongside …

Read More