customer

CustomerZone360 NEWS

CustomerZone360 Home

How to Build your own customer service website in these 6 Steps

By Special Guest
Marinus Nutma.
July 27, 2021

Have you finally decided to stop working for a boss and step into the light of being your own boss. Congratulations! Whether you have your own company with a product or service, it’s a necessity that you have an online presence. That’s why you need to have your own website. Want to know how to build a website? Look no further, we will guide you with the following 6 steps.

      1. Start with a plan

If you want to build your own website, you need to make a plan. Write down why you want to create a website, what the goal is, what visitors of your website need to see and read and what you want your website to look like. Also decide when you want your website to go live. If you experience troubles during the process of creating your website, you can always go back to the basics and remind yourself why and how you’re doing this.
 

2. Select a domain name

You need to decide what the name of your website is going to be. The domain name (or internet address/url), needs to show what business your company is in. Let’s take the website e-Carnavalskleding as an example. This is the website from a Dutch company that, as the name suggests, sells clothing for carnival. Which is a week-long festival in the south of The Netherlands. However, this website sells more than just carnival clothes. It also sells other costumes for parties such as oktoberfest clothes (Dutch: oktoberfest kleding) and halloween costumes (Dutch: halloween kostuum). This domain name shows a peek of information of what kind of products you can buy.
 

3. Register your domain name

If you’ve found a good domain name, you should check if it’s still available. Is that the case? Then you should register it. A registrar can do this for you; they also arrange a hosting package for you.
 

4. Select a content management system (CMS)

Selecting the right CMS is important for your website. With the CMS (content management system), a smart software application for your website, you can manage and adapt your website even if you don’t have a lot of technical skills. You can pick a content management system like Magento, WordPress or Joomla.
 

5. Create a nice design and fill the website with content

Once you’ve selected a CMS, you can start designing your website and fill it with content. It’s important to keep SEO (search engine optimization) in mind when you’re creating your website. You want your website to look good and to be informative for potential customers, but you also want it to rank good in the search engines.
 

6. Arrange hosting for your website

The last step to go live with your website is arranging the hosting. With a hosting package, you get a spot on the server. You have to pay for hosting, but don’t worry, it doesn’t have to cost a lot of money. The exact price depends on the size of hosting you need for your website. If you have a simple website, the prices start at a few euros a month. You can purchase a hosting package at the same company that has registered your domain name.

Good luck with creating your own website!



Related Articles

NICE and Bell Canada Form Agreement to Expand CXone Availability

By: Luke Bellos    9/16/2021

Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NIC…

Read More

CUSTOMER Magazine Announces Winners of the 2021 Contact Center Technology Award

By: TMCnet News    9/9/2021

TMC today announced the winners of their 16th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

Read More

Plivo Survey Finds Back to School Shoppers Favor Retail Communications Most

By: Luke Bellos    9/8/2021

A new survey from Plivo finds that back to school shoppers are more likely to opt in to direct messaging marketing campaigns.

Read More

Survey Finds Call Center Agents Concerned About Future of Automation

By: Luke Bellos    9/3/2021

Artificial intelligence still has a long way to go before becoming capable of fully taking over human contact center responsibilities, but human agent…

Read More

If Your Customers Can't Reach Your Agents, They Won't Be Customers For Long

By: Erik Linask    9/1/2021

Customer loyalty is fragile, so businesses need to invest in the cloud communications and contact center solutions to ensure their agents are able to …

Read More