customer

CustomerZone360 NEWS

CustomerZone360 Home

Recipients of the 2022 CUSTOMER Product of the Year Award Announced

By CustomerZone360 News March 16, 2022

24th Annual award recognizes the most innovative customer experience technology solutions

Shelton, CT, March 16, 2022TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2022 CUSTOMER  Product of the Year Award, presented by CUSTOMER magazine.

The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2022 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year, I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”

2022 CUSTOMER Product of the Year Award Winners

Company

Product

Avaya

Avaya OneCloud CCaaS

Blitzz

Blitzz

Calix

Calix Support Cloud

Comm100

Comm100 Omnichannel

Concentrix

Concentrix’ Conversation to Insights (C2i) solution

Cyara

Cyara Automated CX Assurance Platform

First Orion

First Orion Branded Communication Suite

Forsta

Forsta Studio

ibex

Wave X

ibex

ibex RefleCX

ibex

ibex Training Simulator

ibex

Social Reputation Management

IntelePeer

IntelePeer Atmosphere Marketplace

IT MANAGEMENT CORPORATION

101VOICE Cloud Telephony

LiveVox

LiveVox Quality Management (Integrated QM + Analytics)

LiveVox

Unified CRM (U-CRM)

LiveVox

CRM Configurable Agent Desktops

NICE Ltd

Enlighten XO

Rev.io

Rev.io

Rob Gold

Intermedia Unite

Talkdesk

Talkdesk AI Trainer

TouchPoint One

Sidekick - Agent Coaching Platform

Unanet

Unanet CRM by Cosential

Upstream Works Software

Upstream Works for Finesse

Verint

Verint Real-time Agent Assist

VOZIQ

VOZIQ’s Predictive Customer Retention Solution

Zultys Inc

ZAC

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on FacebookLinkedIn and Twitter@tmcnet .

For more information about TMC, visit www.tmcnet.com.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
Related Articles

Happy Employees, Happy Customers

By: Special Guest    9/16/2022

The right contact center solution can increase employee satisfaction, also driving customer experience and satisfaction.

Read More

Barry Callebaut Bolsters Customer Experience with Vonage

By: Greg Tavarez    9/15/2022

Barry Callebaut selected the Vonage Contact Center for Salesforce solution to help optimize customer communications and enhance its operations.

Read More

Sharp NEC Display and Guise AI Partner for Solution That "Sees" In-Person Customers

By: Tracey E. Schelmetic    9/12/2022

Sharp NEC Display Solutions partnered with Guise AI to launch a computer vision solution to produce sharper audience insights and improved customer ex…

Read More

Modern Call Center Technological Trends

By: Contributing Writer    9/12/2022

Even today, more than 50% of the people complain about the inefficient and unsatisfactory response they get from call centers. The arrival of the pand…

Read More

Use of AI to Improve Customer Experience

By: Contributing Writer    9/12/2022

Thousands of operators are hired to give instructions to the customers over the phone. More than 50% of these issues can be resolved through simple in…

Read More