CustomerZone360 NEWS

Free eNews Subscription

Use of AI to Improve Customer Experience

By Contributing Writer
Louis Belgie
September 12, 2022

Thousands of operators are hired to give instructions to the customers over the phone. More than 50% of these issues can be resolved through simple instructions, and this is where AI comes in. It can be used to carry out these simple instructions and curtail the growing need of labor for customer service. For instance, you can have a well rounded casino experience, without any of the workforce required to run one. If you want to try your luck, betFIRST Casino is the right place.

Artificial intelligence is used to converse with humans. As the use of AI is increasing, customer service by AI is also becoming more and more personalized. The surfacing of AI in this particular sector will reduce the labor and financial burden on the entities working to improve customer experience.

1. AI predicts the behavior and identifies the needs of customers

Based on past searches and frequently visited websites of a consumer, AI can predict the behavior and identify the needs of the customers. Rooted on these predictions, the customer is provided with numerous options of various social media sites from where the customer can get exactly what they want.

Ranging from price to style, these social media sites present a wide plethora of options while you're searching for a particular something, all thanks to AI. Big data firms are working on this aspect of AI to improve their revenues by targeting the right audience.

2. AI ensures customer engagement to retain customers

AI can be used to keep the customer engaged with the product from the initial stages. If the customer is unaware of the proper functioning of the product, AI suggests ways to educate the customer about the product. It can be through video or directions provided by the machine to navigate consumers.

AI can also be used to identify the problems that cause the customers to remove ties with the company. These companies then resolve such issues to improve the revenues of the company by engaging the customers in a more efficient way. From time-to-time, AI helps to update the product for better customer engagement. This evolution of a product is important to retain the previous customers and attract new customers.

3. AI assists in future decision-making to attract consumers

Big Data firms gather data from various sources and analyze it to figure out the future trends of the customers and correlate it to the requirements of the company. Accordingly, businesses then take major decisions for smooth running of operations.

For instance, if factors like climate change affect a certain product of a business, AI will predict just how much of an effect it will have. This will enable these firms to prepare for such calamities in advance, keeping the business running and the customers happy.

4. AI helps personalizing the customer experience

Today, companies that provide customer service get their employees to fill out personality forms to predict their personality. Upon receiving the call from customers, AI leads the call to the employee that has a matching personality with the customer. This significantly improves the chances of having a better customer experience.

For instance, old people are usually connected with employees who have a calm personality and are keen to listen to the customer. In contrast, energetic employees are connected with the customers that are on the verge of buying a product and they just need a little push.

5. AI notices unusual trends and anomalies

Within no time, any unusual trends and anomalies are predicted by the help of AI. For instance, if the demand for a particular product is to be multiplied in the next couple of months, AI algorithms and forecasting can predict such trends beforehand. This will allow the company to prepare for such unusual circumstances and keep its operations running. The continuity of operations is the key to the successful running of a business.

Get stories like this delivered straight to your inbox. [Free eNews Subscription]
Related Articles

AI Won't Replace Human Agents, But Agents Need to Adapt to Working with AI

By: Tracey E. Schelmetic    9/28/2023

A recent analysis released by workforce management company Calabrio highlighted the essential role of hybrid and remote contact center agents, the exp…

Read More

Traditional Call Quality Assurance Programs are Ineffective at Improving CSAT

By: Tracey E. Schelmetic    9/27/2023

Research conducted by SQM Group found that only 19 percent of call center managers strongly agree that their call center's quality assurance program h…

Read More

More Enterprises Turn to CCaaS to Deliver Better Customer Interactions

By: Greg Tavarez    9/27/2023

Many enterprises are turning to automation and the cloud to address a growing number of customer interactions efficiently and with the agility to adap…

Read More

The benefits of Salesforce phone system integration

By: Contributing Writer    9/27/2023

Salesforce, the global leader in CRM solutions, provides various software options to assist companies in effectively managing their customer relations…

Read More

Now Available from Zoom: Workforce Engagement Management Suite for Contact Centers

By: Alex Passett    9/26/2023

Now available for Zoom Contact Center customers, Zoom's new Workforce Engagement Management suite (including its Workforce Management and Quality Mana…

Read More