Jon Arnold
By Jon Arnold
J Arnold & Associates
Jon Arnold is principal of J Arnold & Associates, an independent telecom analyst and marketing consultancy with a focus on IP communications, and writes the Analyst 2.0 blog. Previously, he was the VoIP program leader at Frost & Sullivan. |
Latest Articles |
Big Data Analytics - What Contact Centers Can Learn from the Tampa Bay Rays 12/02/2020 |
What Omni-Channel Means for your Contact Center 01/14/2015 |
The Omni-Channel Contact Center: What It Is and How to Get There 01/12/2015 |