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CUSTOMER Magazine Announces Winners of the 2016 Contact Center Excellence Award

By TMC September 07, 2016

The 11th annual award honors the best in customer service-enhancing technology solutions

Norwalk, CT, September 7, 2016 TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of their 11th Annual Contact Center Technology Award, presented by its premier publication, CUSTOMER magazine.

The 2016 Contact Center Technology Award winners have been chosen on the basis of their product or service’s ability to help enterprise and outsourced contact centers deliver world class customer experiences.

“This year’s Contact Center Technology Award winners are industry leaders in hardware, software and services who have demonstrated a commitment to creating innovative products. All of the winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers,” said Rich Tehrani, CEO, TMC.

Winning products and services of the 2016 Contact Center Technology Award are listed below and featured in the October 2016 issue of CUSTOMER magazine.

2016 CUSTOMER Magazine Contact Center Technology Award Winners:

Company

Product

8x8

Virtual Contact Center

AireSpring

Cloud Dialer

Ameyo

Ameyo

Avaya

Avaya Workforce Optimization Select

Calabrio

Calabrio ONE

dvsAnalytics, Inc.

Encore Gamification

ELEAD1ONE

ELEAD1ONE Contact Center

Envision

Click2Coach Cloud

Fonality

Fonality Contact Center

NEC Corporation of America

NEC UNIVERGE Business ConneCT Smart Contact Center Solution

NewVoiceMedia

ContactWorld

NobelBiz

VitalSigns

Noble Systems Corporation

Noble Inbound 100

RightAnswers

RightAnswers Enterprise Knowledge Hub

Star2Star Communications, LLC

StarCenter

TCN

TCN Platform 3.0

Tenacity

Tenacity

TouchPoint One

Acuity

Versadial Solutions

Versadial VSLogger

Vlocity

Vlocity’s Guided Interaction Platform

ZOOM International

ZOOM Video & Telepresence Recording

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. 

TMC’s Marketplaces: 

  • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
  • Custom Lead Programs uncover sales opportunities and build databases. 
  • In-Person and Online Events boost brands, enhance thought leadership and generate leads. 
  • Publications, Display Advertising and Newsletters bolster brand reputations. 
  • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
  • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact

Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com




Edited by Maurice Nagle
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