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Cultivating Brand Identity and Consumer Loyalty at Hawkers
Establishing a distinct brand identity and fostering consumer loyalty are pivotal for enduring success in any sector, and the fashion space is no exce…
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AI-Connect by Phone.com: A Leap Forward in AI-Assisted Customer Interactions
The introduction of AI-Connect marks a significant milestone for Phone.com.
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Calabrio Announces Insights BI Solution Embedded in Calabrio ONE WFM Platform
Workforce management solutions provider Calabrio announced it has embedded a business intelligence (BI) solution called Insights in its Calabrio ONE p…
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ServiceNow and Genesys Partner for Customer and Employee Experience Solution
AI business transformation solutions provider ServiceNow and AI experience orchestration company Genesys recently announced a strategic partnership to…
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Why Poor Customer Service is Your Fault and How You Can Fix It
Business owners rarely set out to hire poor-performing employees. They want workers who can do their jobs to a high standard and keep their customers …
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CUSTOMER Magazine Announces Winners of the 2024 CRM Excellence Award
The 2024 CRM Excellence Award-winning companies have been chosen on the basis of their product or service's ability to expand the customer relationshi…
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New Report Provides Blueprint for Implementing AI in Marketing
Info-Tech Research Group recently published its latest blueprint entitled "Capitalizing on AI." The research is intended to guide marketers through th…
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TTEC Holdings and Bright Software Partner for AI-Powered Agent Learning
Business process outsourcing (BPO) and customer experience (CX) solutions company TTEC Holdings, Inc. and learning and simulation solutions provider B…
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8x8 Announces Enhancements for Cross-Organization Customer and Employee Engagement
Communications solutions provider 8x8 has announced enhancements to its integrated cloud contact center and unified communications platform.
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3CLogic to Provide Large Insurance Company with ServiceNow Cloud Contact Center
Conversational AI and ServiceNow's contact center solutions provider 3CLogic has announced its selection by a global insurance provider to replace its…
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