VoIP Provider Zadarma Integrates Three AI Voice Agents into its PBX Platform
London-based VoIP provider Zadarma integrated three AI-powered voice assistants directly into its PB…
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CUSTOMER Magazine Announces Winners of the 2025 CRM Excellence Awards
The 2025 CRM Excellence Awards recognize companies whose products and services go beyond traditional…
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The Future of CX: Mosaicx Unveils AI-Native Engage Platform
Mosaicx has launched Engage, its next-gen AI-native CX platform to drive improvements in customer en…
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Jabra Reviving Human Focus Amid AI Revolution in Customer Experience
Jabra looks to redefine how customer service teams make good on the promise of quality CX by combini…
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VoIP Provider Zadarma Integrates Three AI Voice Agents into its PBX Platform
London-based VoIP provider Zadarma integrated three AI-powered voice assistants directly into its PBX platform, a first in Europe, according to the company.
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CUSTOMER Magazine Announces Winners of the 2025 CRM Excellence Awards
The 2025 CRM Excellence Awards recognize companies whose products and services go beyond traditional customer relationship management, encompassing the full enterprise and every phase of the customer journey.
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The Future of CX: Mosaicx Unveils AI-Native Engage Platform
Mosaicx has launched Engage, its next-gen AI-native CX platform to drive improvements in customer engagement and experiences.
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Jabra Reviving Human Focus Amid AI Revolution in Customer Experience
Jabra looks to redefine how customer service teams make good on the promise of quality CX by combining the "what" of customer conversations, with "how."
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Branded Calling is a CX Imperative
Branded calling can protect outbound operations and significantly boost customer experience and engagement in a scam-laden world.
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Driving CX Improvements with Advanced AI Agents
the integration of agentic AI will revolutionize how organizations improve CX and cultivate stronger customer relationships.
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Voice2Me.ai Introduces Multimodal AI Agents for ServiceNow
Voice2Me's AI Agents provide multimodal customer support in 50+ languages, improving customer experience and improving time to resolution.
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The Rise of Crypto Casinos: Is This the Future of Online Gambling?
Cryptocurrency has transformed many industries and online gambling is no exception. Crypto casinos are rapidly gaining popularity, offering players faster transactions, enhanced privacy and provably fair gaming. But is this just a trend or are crypto…
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Using AI To Help You Review Your Life Insurance Policy
Life insurance is one of the most important aspects of proper financial planning. However, ensuring your policy aligns with your specific needs can be a painstaking process. Until recently, reviewing life insurance policies is something that many hav…
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Tech Revolution: The Hottest Innovations You Can't Ignore!
Technology is evolving faster than ever, reshaping industries, economies, and daily life. Staying informed about technological advancements is essential, and one of the best platforms for tech news in Angola is MenosFios. Founded by Angolans, MenosFi…
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CUSTOMER Magazine Announces Winners of 2025 Product of the Year Awards
The CUSTOMER Products of the Year Award honors companies that are driving innovation across the call center, CRM, and teleservices industries.
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The Human-AI Partnership: Elevating Customer Service Without Losing the Personal Touch
How businesses can leverage AI to improve customer experiences without losing the human touch of customer interactions.
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Despite Digital Dominance, the Phone Remains a Customer Service Cornerstone
Despite the growth of digital channels, like email, messaging, and social media, traditional voice remains a critical customer interaction tool.
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Genesys Extends Customer Engagement to Social Media with New Social Listening Capabilities
Genesys is looking to help brands bridge the gap between customer sentient and the contact center with its new Genesys Cloud Social, the latest addition to its Genesys Cloud platform.
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Luware Unleashes New Teams-Integrated Contact Center
Luware has announced its Luware Nimbus Power, a next-generation contact center solution that leverages Microsoft Teams Phone extensibility.
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