customer

CustomerZone360 NEWS

Free eNews Subscription

TeleTech Acquires Atelka, a Canadian BPO Provider

By Casey Houser November 14, 2016

Atelka, a business process outsourcing (BPO) provider in Canada, uses a force of nearly 3,000 employees to offer customer contact support for its enterprise clients throughout four Canadian provinces, including Atelka’s home of Quebec.

TeleTech, a global service provider that also focuses on BPO, announced this past week that it has closed its acquisition of Atelka and added that company’s capabilities to its own Customer Management Services division. Kenneth Tuchman, the CEO of TeleTech, commented in his company’s announcement about how this joining of forces allows TeleTech to better serve customers in several regions of Canada.

“Our acquisition of Atelka is part of our strategy to bring our holistic customer engagement platform to key geographies,” Tuchman began.

“With Atelka’s strong management team, outstanding employees, and several long-standing client relationships, we now have a solid foundation for growth in the important Canadian market,” he continued.

Likewise, Atelka CEO Tom Loberto said this acquisition is beneficial for his company because of the resources it will receive from his new parent company. Atelka will now have access to the full TeleTech line of services, which Loberto indicated will make a welcome addition to those Atelka already serves its large number of corporate clients.

Though Atelka has not made TMC news much in the past, it has seen its share of notable partnerships that made headlines. On the other hand, one can see TeleTech as a dominant figure in the BPO market through its own strategic partnerships and industry awards. This year alone, TeleTech has also seen its placement as a “Leader” in a Gartner Magic Quadrant study and the dispersion of its own study that tried to capture “moments of ‘wow’” to link positive customer experiences with company loyalty.

This latest pairing seems to speak volumes about TeleTech’s intentions to solidify its own position as a global service provider. Meanwhile, it also shows how a smaller company, Atelka, can offer value to a larger competitor by being a strong player in its own regional market.




Edited by Alicia Young
Get stories like this delivered straight to your inbox. [Free eNews Subscription]

Contributing Writer

SHARE THIS ARTICLE
Related Articles

CUSTOMER Magazine Announces Winners of 2025 Voice AI Technology Excellence Awards

By: TMCnet News    6/30/2025

The Voice AI Technology Excellence Awards honor innovative solutions that harness the power of artificial intelligence to elevate voice-driven experie…

Read More

Burnout on the Line: Smarter Solutions to Combat a Growing Crisis

By: Contributing Writer    6/17/2025

Burnout is draining your contact center. Discover how better training and the right tools can keep agents sharp, calm, and performing.

Read More

VoIP Provider Zadarma Integrates Three AI Voice Agents into its PBX Platform

By: Erik Linask    6/11/2025

London-based VoIP provider Zadarma integrated three AI-powered voice assistants directly into its PBX platform, a first in Europe, according to the co…

Read More

CUSTOMER Magazine Announces Winners of the 2025 CRM Excellence Awards

By: TMCnet News    6/11/2025

The 2025 CRM Excellence Awards recognize companies whose products and services go beyond traditional customer relationship management, encompassing th…

Read More

The Future of CX: Mosaicx Unveils AI-Native Engage Platform

By: Erik Linask    6/6/2025

Mosaicx has launched Engage, its next-gen AI-native CX platform to drive improvements in customer engagement and experiences.

Read More