CustomerZone360 Contributors

Casey Houser

Casey Houser is a freelance writer from Northern West Virginia with an educational background in psychology and counseling who writes article on info tech, mobile tech, politics, and world news.


Latest Articles

TeleTech Acquires Atelka, a Canadian BPO Provider 11/14/2016
Online Service Portals, When Made Well, Can Offer Many Benefits 08/12/2016
B2B Support Services Benefit from Omnichannel Developments 07/01/2016
Pindrop Study Shows Spike in Call Center Fraud 05/11/2016
Pitney Bowes Releases Single Customer View 04/04/2016
Comings & Goings: CustomerMatrix Hires Four Executives for Global Leadership 03/31/2016
Agero to Open Call Center in Tennessee 03/08/2016
Crnogorski Telekom Adopts Amdocs BSS 02/05/2016
Wealthbox Adds Slack Chat 08/11/2015
TeamSupport Hires New Vice President of Sales 08/06/2015
Repeatable Systems Can Benefit Sales Management 07/20/2015
Oman Arab Bank to Adopt NCR Aptra Activate Omni-channel Software 07/14/2015
Cetera Financial Institutions Adopts Broadridge Financial Solutions Mobile Tools 07/08/2015
Cetera Financial Institutions Adopts Broadridge Financial Solutions Mobile Tools 07/08/2015
Tagging, A Powerful Customer Support Software Feature 05/26/2015
Rhythm Systems Launches My Work and People EnergyMap Tools 05/18/2015
Why a Dedicated Help Desk Trumps Email 03/18/2015
Verint Enterprise Feedback Management Receives Upgrade 03/11/2015
Kofax Acquires Aia for CCM Software 03/04/2015
Jericho Consulting Shares Tips for CX Dashboard Development 02/11/2015
As Enterprises Grow, CRM Software Becomes a Necessity 02/04/2015
Study Reveals Billions in Losses Due to Poor Customer Service 02/03/2015
RADCOM Upgrades South American Telecom to MaveriQ Software 01/09/2015
Sales Teams Benefit from Targeted Instruction with Big Data 01/08/2015
IDC Futurescape Report Predicts Fate of Customer Service 12/19/2014
NCR Applies Predictive Services to Enhance Akbank Customer Experience 12/10/2014
Blitz Lead Management Now Works with Datalot Software 12/03/2014
The Redefining of GNC Customer Service 11/11/2014
Study: IDC Energy Insights Releases 2014 CXIT and Social Survey 10/22/2014
Smartsheet Work Management Seeks to Show How Businesses Operate 10/21/2014
Wendy's Franchisee LDF Pairs with Earthlink to Improve Customer Experience 10/07/2014
Busan Bank, IBM Developing Mobile Apps for Better Customer Service 09/30/2014
J.D. Power Releases Results of Service Provider Satisfaction Studies 09/30/2014
For Better Customer Service, Businesses Can Hit the Books 09/30/2014
Brokerage Firm to Sell Portfolio of Seven Workforce Management Patents 09/22/2014
Report Shows the Growing Need for Customer Relationship Management 09/19/2014
UK Medical Equipment Company Opens Customer Experience Center 09/19/2014
Effective Quality Monitoring Depends on Training and Employee Expectations 09/17/2014
Oman Telecom to Implement 'Voice of the Customer' Surveys 09/04/2014
Australia Businesses Becoming Omnichannel 08/28/2014
Outbound Dialing Service Adds Online Scheduling Support 08/28/2014
Study: CEM Market to Grow to $8.39B by 2019, Market Splinters into Subgroups 08/12/2014
A Positive Culture Can Boost Customer Advocacy 07/31/2014
IVR Utilized by U.K. Council to Handle Tour de France Call Boost 07/28/2014
Upgrading Point of Sale Software Can Enhance Customer Support 07/25/2014
Strategic Investment for Astute Solutions Will Bolster Customer Support Software 07/17/2014
Onmichannel Service Demands Seamless Customer Engagement 07/16/2014
Businesses Innovate with Novel IVR Solutions 07/10/2014