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Don't Be Afraid of Negative Reviews. They Can Help Your Business

By: Special Guest    10/22/2021

Reviews play a critical role in the customer buying journey. Unlike what many business owners think, consumers aren't just skimming reviews before the…

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Demand for Agents Skyrockets Amid a New Era of Customer Service: Real-world Recruitment and Retention Plans

By: Special Guest    10/22/2021

The pandemic has turned the workforce upside down as millions of people worldwide remain unemployed, and many are looking to greener pastures in the w…

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The Future of Work: A Skills-based Flex Economy

By: Erik Linask    10/20/2021

While the gig ecoonomy has been growing steadily, Shiftsmart sees the next evolution, a flex economy, as the new future of work employment model in co…

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Bridging the Experience Gap: First Interaction Resolution is the Holy Grail of Great Customer Experiences

By: Arti Loftus    10/20/2021

The world of contact centers and customer service continues to evolve as consumer lives become increasingly connected, digital and diverse. There are …

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6 Benefits of Document Scanning Services for Businesses

By: Contributing Writer    10/19/2021

Document scanning involves converting paper documents into digital images for easy access, improving productivity, and cutting costs. It allows you to…

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