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Quiq Aims to Eliminate the Mindless Chatbot with Its Conversational Customer Experience Solution
Customer messaging platform company Quiq recently announced the release of Conversational Customer Experience (CCX), its next generation of conversati…
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Five9's Bracket Challenge Highlights Shifting Contact Center Priorities
Businesses in general are placing higher value on employee experience, which is also translating into a focus on contact center agent experience.
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RV Lifestyle Company Chooses Twilio Customer Engagement for Data-Driven Customer Experiences
Customer engagement platform Twilio Inc. recently announced that Camping World is successfully reaching customers using tools from across Twilio's Cus…
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Vonage Partners with WhatsApp for Payments in Singapore
Cloud communications company Vonage recently announced a partnership with Meta's WhatsApp as a Business Solution Provider to launch payments on the me…
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Pegasystems Rides the Generative AI Wave
Pegasystems, the low-code platform provider, has announced Pega GenAI, a range of twenty new generative AI-powered boosters to be integrated into Pega…
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