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CUSTOMER Magazine Announces Winners of the 2019 CRM Excellence Award

By CustomerZone360 News June 20, 2019

The 20th annual award honors the best and most innovative in CRM solutions

Norwalk, CT, June 20, 2019 TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of its 20th Anniversary CRM Excellence Award, presented by its premier publication, CUSTOMER magazine.

The 2019 CRM Excellence Award-winning companies have been chosen on the basis of their product or service’s ability to expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, each CRM Excellence Award winner has demonstrated the improvements their products have made in their clients’ businesses.

“For the 20th consecutive year, the CRM Excellence Award winners represent true industry leaders and pioneers. Through demonstrated commitment to improving the customer experience, each winner has significantly improved their client’s business by improving the flow of information needed to retain their most important asset – their customers,” said Rich Tehrani, CEO, TMC.

Winning products and services of the 2019 CRM Excellence Award are listed below and will be featured on CUSTOMER magazine online.

2019 CUSTOMER Magazine CRM Excellence Award Winners:

Company

Product

Clarabridge

Clarabridge Contact Center Solution

Cyara

Cyara CX Assurance Platform

eClerx Customer Operations

Roboworx (Robotic Process Automation)

eClerx Customer Operations

Customer Experience Consulting (CeX)

NebuLogic Technologies

NebuLogic SMART Integration Framework

Pegasystems

Pega Customer Decision Hub

PipelineDeals

PipelineDeals CRM

Vonage

NewVoiceMedia Solution

VOZIQ

VOZIQ’s Customer Retention Agent Connect

XTIVIA

CRM Implementation: Greenbrook TMS NeuroHealth Centers

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.

TMC Contact

Stephanie Thompson
Manager
203-852-6800, ext. 139
[email protected]




Edited by Erik Linask
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