customer

CustomerZone360 NEWS

CustomerZone360 Home

Recipients of the 2020 CUSTOMER Products of the Year Award Announced

By CustomerZone360 News March 04, 2020

22nd Annual award recognizes the most innovative customer experience technology solutions

Shelton, CT, March 4, 2020TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2020 CUSTOMER  Products of the Year Award, presented by CUSTOMER magazine.

The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2020 Products of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”

The results of the 2020 CUSTOMER Product of the Year Award will be published in the 2020 2nd Quarter issue of CUSTOMER magazine.

2020 CUSTOMER Product of the Year Award Winners

Company

Product

101VOICE

101LINK

AppNeta

AppNeta Performance Manager

Avaya

Avaya Conversational Intelligence

Avaya

Avaya OneCloudTM ReadyNow

Clear C2, Inc.

C2CRM

Cogito Corp.

Cogito Dialog

Comsys CX

CList for Campaign Management

Concentrix

Concentrix Intelligent Virtual Assistant (IVA) Platform

Confirmit

Confirmit Genius

CounterPath Corporation

Bria Enterprise

Cyara

Cyara CX Assurance Platform

ITM Marketing, Inc.

End-To-End eCommerce

Jabra

Jabra PanaCast

Knoah Solutions

KnoahsARK 360

Noble Systems

Noble® Gamification 2.0

Pega

Pega Infinity

Rev.io

Rev.io

Sharpen Technologies

Sharpen Empower

Star2Star Communications

Full Spectrum Communications Solution

Talkdesk

TCN, Inc.

Talkdesk Agent Assist

TCN Cloud Contact Center Platform

TouchPoint One

Sidekick

UJET

UJET Customer Support Platform

Upstream Works

Upstream Works for Finesse

Verint

Verint Customer Engagement portfolio

VOZIQ LLC VOZIQ Predictive Customer Retention Solution

Windstream Enterprise

Contact Center as a Service

Zultys

MX IP Phone System for Hosted and Premise Deployment

Zycoo Co.Ltd

Unified IP Audio Solution

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on FacebookLinkedIn and Twitter@tmcnet .

For more information about TMC, visit www.tmcnet.com.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800
mconnolly@tmcnet.com




Edited by Erik Linask
Related Articles

CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards

By: TMCnet News    4/3/2020

TMC announced the winners of the 2019 Workforce Optimization Innovation Awards, presented by CUSTOMER magazine.

Read More

How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way - A Weekly Update (Week One)

By: Tom Goodmanson    4/3/2020

In the face of an unprecedented teleworking environment due to COVID-19, how can business leaders guide their teams to success in uncertain times?

Read More

Sitel Migrates to Teleworking, Hiring 10,000 New Associates

By: Erik Linask    4/2/2020

Contact center outsourcing firm Sitel has transitioned its workforce to remote technologies and is hiring 10,000 new associates during the COVID-19 cr…

Read More

CCaaS Consultant Cloudlinx Joins Edify Channel to Drive Future of Work Initiatives

By: Erik Linask    3/31/2020

CCaaS consultant Cloudlinx has joined the Edify channel program to bring its customers an AI-driven contact center solution with unified business comm…

Read More

4 Fatal CX Measurement Mistakes Every Enterprise Should Avoid

By: Special Guest    3/30/2020

Customer-centric organizations are on track to invest more than $10 billion this year to measure customer experience. So, why have 86% of companies fa…

Read More