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Recipients of the 2021 CUSTOMER Products of the Year Award Announced

By CustomerZone360 News March 12, 2021

23rd Annual award recognizes the most innovative customer experience technology solutions

Shelton, CT, March 12, 2021TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2021 CUSTOMER  Product of the Year Award, presented by CUSTOMER magazine.

The CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed customer expectations.

“On behalf of TMC and CUSTOMER magazine, I would like to congratulate all of the winners of a 2021 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Every year, I am so impressed by each winning company’s dedication to quality in solutions that benefit the overall customer experience – while driving ROI for companies that use them.”

2021 CUSTOMER Product of the Year Award Winners

Company

Product

24-7 Intouch

KnoahsArk 360

24-7 Intouch

Superpunch

AppNeta

AppNeta Performance Manager

Avaya

Avaya Conversational Intelligence

Avaya

Avaya Vantage Device

Clear C2, Inc.

C2CRM

Comm100

Comm100 Omnichannel

Concentrix

Concentrix VOC

Confirmit

Confirmit Digital Feedback

Contentstack

Contentstack Customer Experience Platform

Cyara

Cyara Automated CX Assurance Platform

Dialpad

Dialpad Contact Center

Eleveo

Eleveo Workforce Management

HODUSOFT PVT LTD

HoduCC

Intermedia

Intermedia Contact Center

IT MANAGEMENT CORPORATION

101VOICE Cloud Telephony

Jabra

Jabra Evolve2 85

NICE

NICE Enlighten for Customer Satisfaction

Noble Systems

Noble IVR Virtual Assistant

Oncue

Oncue Lite

Pegasystems

Ethical Bias Check

QOS Networks

QOS Intelligent Network Platform

Rev.io

Rev.io

Star2Star

Cloud-native Communications & Collaboration Platform

Support.com

Support.com SeeSupport Platform

TeamSupport, LLC

TeamSupport

TouchPoint One

Acuity Contact Center Performance Management

Unbabel

Unbabel

Upstream Works Software Ltd.

Upstream Works Desktop (UWD)

Verint

Verint Customer Engagement Platform – Enabling Customers in a Crisis and Beyond

VOZIQ, LLC

VOZIQ AI/ML Driven Predictive Customer Retention Solution

Windstream Enterprise

Contact Center as a Service (CCaaS)

For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide.  Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.

About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.  

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC's content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on FacebookLinkedIn and Twitter@tmcnet .

For more information about TMC, visit www.tmcnet.com.

For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800
[email protected]




Edited by Erik Linask
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