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3CLogic Forms Strategic Partnership with ScreenMeet for ServiceNow Support

By Luke Bellos July 23, 2021

Voice and cloud contact center solution provider 3CLogic is teaming up with ScreenMeet, a cloud-native remote software company, in an effort to extend the features of the ServiceNow Platform. As part of this new relationship, the two companies will combine knowledge, resources, and individual offerings to provide contact center clients a holistic suite of omni-channel capabilities.

Both 3CLogic and ScreenMeet will be able to showcase the best elements of the company’s respective offerings, such as the 3CLogic’s Voice and Cloud Contact Center solution, and ScreenMeet’s on-demand conferencing tools, all of which can be easily integrated into the ServiceNow platform. The joint effort between 3CLogic and ScreenMeet means that customers will have a complete package of resources to enhance customer experiences in the increasingly remote economy.

“While the emphasis has been for organizations to prioritize self-service and digital channels, such as chat, to respond more quickly to customer inquiries, the fact remains that voice and video continue to be key customer engagement channels, especially today,” said 3CLogic CEO Denis Seynhaeve. “As the employee work or consumer shopping experiences become increasingly more remote or online, voice and video customer service interactions will become the new face of the organization and so must be strategically woven into the fabric of any customer service operation.”

The demand for more streamlined interactions between customers and agents has become a primary focus for businesses looking to adapt to the post-pandemic economy. Now that business can be conducted from virtually any location, it’s become rather important to ensure all bases for communications are covered.

By combining our remote support and cobrowse capabilities with 3CLogic’s contact center solutions, ServiceNow users can conduct faster, higher-quality support interactions that lower operational costs and greatly improve customer and employee satisfaction.” added ScreenMeet CEO Ben Lilienthal “We are proud to partner with 3CLogic in jointly extending ServiceNow’s platform.”

Edited by Maurice Nagle

Editor, CustomerZone360

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