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Darlington Building Society Recruits 8x8 for Digital Transformation

By Luke Bellos September 01, 2021

Business communications and SaaS provider 8x8 Inc. revealed the Darlington Building Society will be utilizing 8x8 XCaaS (eXperience Communications as a Service) to support the organization's digital transformation efforts.

The Darlington Building Society is a UK-based financial institution, offering customers a wide range of savings and mortgage products to support their financial strategies. Founded in 1856, the Society has kept pace with modern developments, offering customers digital resources through  the online banking portal Darlingtonline. With the recent global shift toward hybrid working environments, Darlington has made it a priority to further enhance employee and customer experiences through a complete cloud communications overhaul.

"As organisations shift to new work requirements, maintaining and enhancing employee communications and customer engagement is fundamental to future success.” said Jamie Snaddon, Managing Director, EMEA at 8x8 “Providing Darlington Building Society with the 8x8 XCaaS integrated cloud contact centre and communications product enables their employees to communicate and collaborate from anywhere while delivering a differentiated level of customer experience."

With the assistance of the 8x8 XCaaS, Darlington employees will now have full access to contact center, voice, video conferencing, and chat services. And thanks to the added support of the cloud, these resources can be used from virtually any location, further enhancing hybrid environments for continuous productivity.

 "We chose 8x8 because of their single, integrated cloud platform, and deep financial services industry expertise and experience, in order to deliver on our goals.” commented Sara Robinson, Savings Support Operations Manager at Darlington Building Society. “We deployed in July 2021 with head office and branch numbers staying the same, ensuring a smooth transition as members are still able to communicate with us easily. Through this and more, 8x8 was able to demonstrate that they were the right partner for us, and we are excited to be working together as we continue to enhance customer and employee experiences at the Society."

Edited by Maurice Nagle

Editor, CustomerZone360

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