NICE and Bell Canada Form Agreement to Expand CXone Availability

Customer experience solutions leader NICE has announced a new strategic agreement with Bell Canada, in an effort to expand the availability of the NICE CXone offering for Canada’s CCaaS clientele.

As part of this new agreement, Bell Canada customers will now be able to utilize the CXone platform for contact center operations, with the added support of Bell’s high-speed, low latency network for reliable,secure, and consistent coverage.

“With the breakneck speed with which consumer preferences evolve, companies must continue to keep pace with the customer experience they are delivering,” said Paul Jarman, CEO, NICE CXone. “CXone delivers all the capabilities businesses need to innovate and grow, and is the only CCaaS platform with an embedded AI engine. The combination of CXone with Canada’s largest network and contact center business services brings a reliable, scalable and innovative solution to businesses that want to ensure every customer experience is a positive one.”

The announcement marks the second time this month that NICE has formed a strategic partnership to expand its presence within the cloud-based communications solutions marketplace. With the support of a long established brand like Bell, NICE will be well positioned to offer new territories the omni channel communication support needed to create high functioning contact center operations.

“By partnering with NICE CXone, Bell is offering customers the most comprehensive and flexible platform designed to provide the best in customer service,” said Jeremy Wubs, Bell’s Senior Vice President of Product, Marketing and Professional Services. “With Bell’s 25 years in contact center expertise and our fast, reliable and secure network, customers will have access to the latest technologies and strategies to reduce costs, boost efficiency and exceed customer expectations.”