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LiveVox Offers Easier Application Access with SmartStart Program

By Luke Bellos October 15, 2021

Over the last year, customer service operations have made it clear that they recognize the value of CX technology, which is why so many companies are using 2021 to finally upgrade outdated infrastructure. However, many businesses that are utilizing this tech fail to realize that it isn’t immediately available to use, and often takes weeks or months to finally go live. This can be a tough pill to swallow for customer services leaders looking to harness valuable applications to quickly improve customer relations and generate new business.

Thankfully, developers at LiveVox are well aware of this fact, leading to the launch of SmartStart: a new program that allows customers to have ready access to a number of critical LiveVox applications. This includes voice capabilities, SMS, email, chat. Users can also access more advanced capabilities that include IVR and managerial reporting.

“Contact center leaders need to evaluate and adopt new technologies to help them on the path toward digital transformation, but they have often found their journey weighed down by painful and lengthy implementation processes,” said Louis Summe, CEO, LiveVox. “We developed the LiveVox SmartStart Program based on more than 20 years of curated best practices and industry standards. This launch is an opportunity for our customers to more quickly take advantage of emerging technology, like AI, to power digital customer experience improvements, optimize operations, and deliver better outcomes.”

Along with the previously mentioned features, the SmartStart program also offers easier implementation through a simplified configuration process, real-time setup guidance from LiveVox engineers, and immediate elearning access for contact center agents and managers.

“Our mission is to deliver the most comprehensive, integrated, and advanced solution in the market – implementation and adoption should not be a barrier,” added Summe. “LiveVox is dedicated to removing obstacles that stand between a contact center agent and the experience they should deliver to customers. The SmartStart Program is helping deliver innovation with reduced risk.”

Edited by Maurice Nagle

Editor, CustomerZone360

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